VIP Host

14 hours ago


Manila, National Capital Region, Philippines DigiPlus Interactive Corp Full time ₱300,000 - ₱600,000 per year

Key Responsibilities

  1. Service Quality Monitoring

. Review and assess VIP host communications (chat, calls, emails, in-app messages) for tone, accuracy,

compliance, and professionalism.

. Ensure VIP service interactions meet internal SOPs.

. Identify deviations and provide actionable feedback to hosts.

  1. Compliance & Risk Control

. Ensure all VIP interactions comply with AML, KYC, and responsible gaming regulations.

. Monitor sensitive cases (high-value transactions, unusual betting behavior, or disputes) for service integrity.

. Escalate non-compliance or high-risk cases to management.

  1. Training & Coaching Support

. Provide regular feedback and coaching to VIP hosts to improve service quality.

. Collaborate with the training team to develop learning modules based on QC findings.

. Support onboarding of new hosts with quality benchmarks and best practices.

  1. Data & Reporting

. Track and analyze host performance metrics (CSAT, NPS, response time, resolution rate, revenue impact).

. Prepare quality assessment reports for management and improvement.

. Recommend process optimizations to enhance player satisfaction and host efficiency.

  1. Cross-Functional Collaboration

. Work with the VIP operations team to ensure reward offers, events, and campaigns are executed with

quality.

. Provide feedback loops to product, compliance, and customer service teams based on VIP interactions.

. Align with business strategy to ensure QC supports player growth and retention.

Qualifications & Skills

. 2-3 years of experience in customer service QA/QC, preferably in gaming, iGaming, or hospitality.

. Strong analytical skills with attention to detail.

. Excellent written and verbal communication skills.


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