VIP Host
4 days ago
Key Responsibilities Service Quality Monitoring Review and assess VIP host communications (chat, calls, emails, in-app messages) for tone, accuracy, compliance, and professionalism. Ensure VIP service interactions meet internal SOPs. Identify deviations and provide actionable feedback to hosts. Compliance & Risk Control Ensure all VIP interactions comply with AML, KYC, and responsible gaming regulations. Monitor sensitive cases (high‑value transactions, unusual betting behavior, or disputes) for service integrity. Escalate non‑compliance or high‑risk cases to management. Training & Coaching Support Provide regular feedback and coaching to VIP hosts to improve service quality. Collaborate with the training team to develop learning modules based on QC findings. Support onboarding of new hosts with quality benchmarks and best practices. Data & Reporting Track and analyze host performance metrics (CSAT, NPS, response time, resolution rate, revenue impact). Prepare quality assessment reports for management and improvement. Recommend process optimizations to enhance player satisfaction and host efficiency. Cross‑Functional Collaboration Work with the VIP operations team to ensure reward offers, events, and campaigns are executed with quality. Provide feedback loops to product, compliance, and customer service teams based on VIP interactions. Align with business strategy to ensure QC supports player growth and retention. Qualifications & Skills 2–3 years of experience in customer service QA/QC, preferably in gaming, iGaming, or hospitality. Strong analytical skills with attention to detail. Excellent written and verbal communication skills. #J-18808-Ljbffr
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VIP Host
5 days ago
Manila, National Capital Region, Philippines DigiPlus Interactive Corp Full time ₱300,000 - ₱600,000 per yearKey ResponsibilitiesService Quality Monitoring. Review and assess VIP host communications (chat, calls, emails, in-app messages) for tone, accuracy,compliance, and professionalism.. Ensure VIP service interactions meet internal SOPs.. Identify deviations and provide actionable feedback to hosts.Compliance & Risk Control. Ensure all VIP interactions comply...
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VIP Host
5 days ago
Manila, National Capital Region, Philippines DigiPlus Interactive Corp Full time ₱300,000 - ₱600,000 per yearKey ResponsibilitiesVIP Relationship Management. Serve as the dedicated liaison for assigned VIP players, offering personalized assistance and support.. Proactively engage with VIP players to understand their needs, preferences, and motivations.. Provide tailored recommendations on games, promotions, and events to enhance player experience.· Anticipate...
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Junior Host
3 days ago
Manila, National Capital Region, Philippines Okada Manila Full time ₱150,000 - ₱250,000 per yearI. MAJOR RESPONSIBILITIES AND DUTIESEnrolls new members and offers thorough assistance throughout the registration process at the Membership and Rewards counter, VIP counter, and on the mass gaming floor.Provides comprehensive assistance with the issuance of complimentary items (gifts, transportation, food and beverage, and/or rooms) while adhering to the...
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Supervisor, VIP Front Office
2 weeks ago
Manila, Philippines Solaireresort Full timeSolaire Resort Entertainment City | Full time Date Opened 05/19/2025 State/Province National Capital Region (Manila) Country Philippines Job Description POSITION SUMMARY The VIP Reception Supervisor is responsible for handling VIP Premium and Junkets, overseeing the daily operations of the VIP Front Office team to ensure functional assistance to VIP Premium...
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, Davao Region, Philippines Awesome CX Full timeOverview VIP Support Specialist for Awesome CX by Transcom - Davao. This role is responsible for building and maintaining strong relationships with key employees among brand partners. The ideal candidate will work closely with clients to understand their business needs and create customized plans to address them, manage schedules and create itineraries for...
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brand manager
2 weeks ago
Manila, National Capital Region, Philippines 0857 Holdings Corp. Full time ₱900,000 - ₱1,200,000 per yearPrimary Responsibilities:1. Maintain and expand advertising resources in the Philippines, including outdoor, TV, and self-media advertising.2. Establish and nurture deep partnerships with large Japanese and Korean travel agencies to attract tourists to the Philippines.3. Collaborate with high-end KTVs in the Philippines for...
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UCaaS Analyst
4 days ago
, Metro Manila, Philippines RingCentral Full timeUCaaS Analyst Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral). It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion...
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Shift Electrician25164525
7 days ago
Manila, National Capital Region, Philippines Marriott Hotel Manila Full time ₱1,000,000 - ₱3,000,000 per yearJob OverviewTo perform all duties within the scope of all electrical and electronic system in the hotel, as assigned by his superior in accordance with the departmental standards;Works closely with the Electrical and Electronics Works Supervisor to carry out other responsibilities assigned to him in accordance with the established maintenance program and...
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Plant Attendant25153335
1 day ago
Manila, National Capital Region, Philippines Marriott Hotel Manila Full time ₱900,000 - ₱1,200,000 per yearJob OverviewTo perform all duties within the scope of all electrical, plumbing and mechanical systems in the hotel, as assigned by his superior in accordance with the departmental standards. Works closely with the Shift Duty Engineer to carry out the actual operation of the hotel electrical, plumbing and mechanical equipment during his duty shift in order to...
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AI Systems Administrator
2 weeks ago
, , Philippines MCI Full timeOverview LOCATION Philippines JOB TYPE Full-Time POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud...