Junior Host

3 days ago

Manila, National Capital Region, Philippines Okada Manila Full time ₱150,000 - ₱250,000 per year

I. MAJOR RESPONSIBILITIES AND DUTIES

  • Enrolls new members and offers thorough assistance throughout the registration process at the Membership and Rewards counter, VIP counter, and on the mass gaming floor.
  • Provides comprehensive assistance with the issuance of complimentary items (gifts, transportation, food and beverage, and/or rooms) while adhering to the approver and allowable transaction amount matrix.
  • Assists in organizing and facilitating promotions and events, including VIP and mass gaming floor events.
  • Processes and up-sells Reward Circle Collection products, including Discretionary Complimentary items.
  • Manages inventory for Rewards Circle Collection items, coordinating with Executive Host and Assistant Manager.
  • Handles accurate redemption, registration, and other necessary actions critical to the success of promotions and seamless execution.
  • Ensures compliance with government regulations such as PAGCOR, Data Privacy Act, and Anti-Money Laundering.
  • Maintains, assists, and develops business connections with current and prospective patrons; refers potential patrons to the Premium Development and Business Development teams.
  • Proactively assists and anticipates customer needs, delivering personalized experiences while upholding high standards.
  • Addresses inquiries and concerns that require attention from Jr. Host/Host – Club Operations, Mass Operations, or Premium Operations.
  • Coordinates among different departments to ensure smooth and unified service delivery to patrons.
  • Maintains and updates the patron database to ensure accuracy and currency.
  • Ensures a well-maintained atmosphere by keeping Membership and Rewards counters, Rewards Circle Collection Counter, VIP counter, and gaming floors clean and organized.
  • Consistently meets and exceeds predetermined targets and quotas set by management.
  • Performs additional duties and responsibilities as prescribed by management.

II.    JOB SPECIFICATIONS

Educational Requirement:

  • Minimum High School graduate
  • Preferably University/College diploma in Hospitality, Marketing or Business Administration but not required

Experience Requirement:

  • Experience in the gaming industry is an advantage

Skills and Attributes:

  • Proficient in MS Office (Word, Excel, PowerPoint) application is an advantage
  • Possesses a strong command of the English language, both written and oral
  • Excellent interpersonal skills
  • With pleasing personality, well groomed, and professional demeanor
  • Demonstrates good organizational skills
  • Demonstrates good communication skills
  • Able to read, write, and speak in English

Other Qualifications:

  • Can work in flexible schedules
  • Able to work outside the standard work week as business needs
  • Experience in gaming industry is an advantage

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