KYC Administrator

5 days ago

Ortigas Metro Manila, Philippines Oolio Pty Limited Full time ₱400,000 - ₱600,000 per year

Who Are We?

Oolio Group is an Australian owned SaaS (Software as a Service) company supplying leading-edge payments and point of sale (POS) products to customers in Australia and New Zealand. We have a presence in all major Australian cities as well as offices in the UK, USA, and New Zealand. The business is entrepreneurial, growth focused and successful.

We are currently looking for an Administrator with "Know Your Customer (KYC)" experience to join our existing team of three. A highly organized person who can multitask with ease. Our ideal candidate will have 2 years' experience in a call center, or as an administrator. You should also be familiar with office software (e.g. MS Office), including word processors, spreadsheets and CRM systems.

Your responsibilities:

  • Handled KYC onboarding processes, including reviewing applications and facilitating customer onboarding
  • Provided support for KYC-related inquiries and resolved associated support tickets
  • Support the team by acting as the first point of contact for any queries on the KYC Onboarding process.
  • Carry out administrative duties as required to ensure the team's effective operation, such as maintenance records, email and updating CRM systems.
  • Provide excellent customer experience whilst also having the ability to handle objections through providing information to customers.
  • Ensuring a simpler and faster onboarding experience for customers by delivering a timely and efficient service, which aligned with service level agreements and call performance metrics.

    A mix of inbound & outbound calling as well as written communication to clients & reviewing documentation to enhance clients' KYC files.
  • Answer incoming support calls professionally and efficiently.
  • To investigate and liaise with customers and stakeholders on chargeback cases and KYC-related support tickets.

We are looking for:

  • Familiarity with KYC (Know Your Customer) processes, including onboarding and documentation review, is preferred.
  • Strong communication skills, both written and verbal, to handle inbound/outbound calls and client correspondence effectively.
  • Proficiency in using CRM systems and maintaining accurate records.
  • Customer service experience, with the ability to deliver a high-quality client experience and resolve objections.
  • Ability to manage and prioritize administrative tasks, ensuring smooth team operations.
  • Problem-solving skills to investigate and resolve KYC-related support tickets and chargeback cases.
  • Attention to detail in reviewing customer documentation and updating client records.
  • Team-oriented mindset, capable of supporting colleagues and acting as a first point of contact for internal queries.
  • Time management skills, ensuring tasks are completed efficiently and within SLAs and performance metrics.
  • Adaptability to handle a mix of tasks, including calls, written communication, and documentation review in a fast-paced environment.
  • Amenable to working onsite on a permanent basis.

  • KYC Analyst

    2 weeks ago

    , Metro Manila, Philippines ShopeePay Full time

    Overview ShopeePay National Capital Region, Philippines We are seeking a diligent and detail-oriented KYC (Know Your Customer) Analyst to join our team. The ideal candidate will play a critical role in ensuring compliance with regulatory requirements and mitigating risks associated with customer onboarding and transactions. This position requires strong...

  • Kyc Analyst

    1 week ago

    , Metro Manila, Philippines Buscojobs Full time

    Job Description The Due Diligence Analyst will support AML, KYC, and KYB operations, ensuring compliance with regulatory requirements and internal standards. This role requires data analysis, investigation, and research skills to deliver due diligence services aligned with strict client protocols. The analyst will manage onboarding processes, provide...

  • KYC Analyst

    3 weeks ago

    Manila, Philippines Monee Full time

    Monee Manila, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the KYC Analyst - ShopeePay role at Monee Monee Manila, National Capital Region, Philippines Join to apply for the KYC Analyst - ShopeePay role at Monee Job DescriptionWe are seeking a diligent and detail-oriented KYC (Know Your Customer) Analyst...

  • KYC Analyst

    3 weeks ago

    Manila, Philippines RingCentral Full time

    RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc. Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations...

  • Kyc Analyst

    1 week ago

    , Metro Manila, Philippines Buscojobs Full time

    Kyc Analyst Seamoney Credit jobs in Manila Posted 1 day ago Job Description What We Offer Competitive Salary Packages Professional Development Opportunities Hybrid Work Setup Equipment Provided Day 1 HMO Life Insurance Position Overview The Due Diligence Analyst will support AML, KYC, and KYB operations, ensuring compliance with regulatory requirements...

  • Legal & Compliance (KYC) Associate

    3 weeks ago

    , Metro Manila, Philippines DT One Full time

    Overview Join to apply for the Legal & Compliance (KYC) Associate role at DT One About DT One: DT One operates a global network for mobile top-up solutions and innovative mobile rewards. By using smarter mobile technology solutions we enable more people in emerging economies to be more connected more often - so that no one is left out. Through our network...

  • Operations & KYC Program Associate (Junior)

    3 days ago

    Manila, National Capital Region, Philippines Interloop Solutions and Consultancy Co Ltd Full time ₱150,000 - ₱250,000 per year

    Role OverviewSupport the team by handling day-to-day administrative tasks and KYC wallet program checks. This is a hands-on position focused on accurate execution and timely reporting.Key ResponsibilitiesPrepare and send invoices; handle contract paperwork and upload documents to the designated storage platform.Perform KYC platform checks:Log in, copy...

  • Legal & Compliance (KYC) Associate

    4 weeks ago

    Manila, National Capital Region, Philippines DT One Full time

    OverviewJoin to apply for the Legal & Compliance (KYC) Associate role at DT OneAbout DT One: DT One operates a global network for mobile top-up solutions and innovative mobile rewards. By using smarter mobile technology solutions we enable more people in emerging economies to be more connected more often - so that no one is left out. Through our network of...

  • Assistant Manager, Operational Compliance Services

    2 weeks ago

    Ortigas, Metro Manila, Philippines IQ-EQ Full time ₱2,000,000 - ₱2,500,000 per year

    Job DescriptionThis RoleA technical expert position responsible for providing specialized knowledge in AML/KYC and FATCA services without supervisory duties. This role serves as the primary subject matter expert for regulatory requirements, compliance procedures, and technical standards while delivering training and guidance on complex matters.WHAT YOU WILL...

  • Legal & Compliance (Kyc) Associate

    1 week ago

    , Metro Manila, Philippines Buscojobs Full time

    Legal & Compliance (KYC) Associate Posted today Job Description About DT One DT One operates a global network for mobile top-up solutions and innovative mobile rewards. By using smarter mobile technology solutions we enable more people in emerging economies to be more connected more often - so that no one is left out. Through our network of over 1500...