Customer Success Analyst

7 hours ago

Manila, National Capital Region, Philippines SiteMinder Full time ₱80,000 - ₱120,000 per year

At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It's in our differences that we will keep revolutionising the way for our customers. We are better together

What We Do…
We're people who love technology but know that hoteliers just want things to be simple. So since 2006 we've been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We've helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we're the world's leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder's technology every year.

About Your Role…
At SiteMinder, you'll join a high-growth company with a global impact. We offer a collaborative and supportive work environment where you can make a real difference. You'll have the opportunity to develop your skills, work with talented colleagues, and contribute to the success of our customers.

What You'll Do…

  • You will spend most of your time on the phone connecting with our existing customer base
  • You will use your tenacity to connect with qualified decision makers and your influencing skills to set appointments for our customer success team
  • Pipeline management will be key to your success - engaging with leads in the pipeline over multiple channels (Phone and email) and diligently track progress in CRM
  • Meet KPIs: # of outbound calls, emails, contact rate, and meetings scheduled (among others)

What You Have…

  • Previous B2B sales, telemarketing, or business development experience
  • BPO or contact center experience with quota achievement
  • Professional phone and email communication for B2B decision-makers from diverse backgrounds
  • Understanding of B2B sales cycles and business development processes
  • Company and contact research using CRM and Public Website
  • CRM Proficiency - Salesforce, HubSpot, or similar platforms for lead tracking
  • Performance-Driven - Ability to work with daily/weekly quotas and KPI targets
  • Have a genuine passion for sales or lead generation
  • Enjoy a fast-paced, results-oriented environment and thrive on exceeding expectations.

Our Perks & Benefits…

  • Equity packages for you to be a part of the SiteMinder journey
  • Hybrid working model (in-office & from home)
  • Mental health and well-being initiatives
  • Generous parental (including secondary) leave policy
  • Paid birthday, study and volunteering leave every year
  • Sponsored social clubs, team events, and celebrations
  • Employee Resource Groups (ERG) to help you connect and get involved
  • Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

  • Customer Success Analyst

    6 hours ago

    Manila, National Capital Region, Philippines RELX Group Full time ₱1,200,000 - ₱2,400,000 per year

    Job Summary:The Customer Success team works closely with exhibitors, on mostly everything non-sales related, as well as various internal RX departments (including Sales, Marketing, Operations, and other departments)- to ensure that our customers have the best experience at our events as possible. Exhibiting at a trade show can be a complicated process and...

  • Customer Success

    2 weeks ago

    Manila, National Capital Region, Philippines Pro Coffee Gear Full time ₱1,200,000 - ₱3,600,000 per year

    Job Title: Customer SuccessLocation: Remote (Global)Company: Pro Coffee GearPro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Customer Success to lead and evolve our global customer experience function. This strategic role is essential to driving...

  • Customer Success Analyst I

    2 weeks ago

    Manila, National Capital Region, Philippines Remitly Full time ₱600,000 - ₱1,200,000 per year

    Job Summary:The Customer Success Team provides direct customer support to exhibitors from the point of sale to post-show lead retrieval. We work with individual exhibitors to help them get the most from our events and are particularly focused on helping them to understand and see the value in our digital and data analysis tools. In doing so, we release the...

  • Customer Success Administrator

    7 hours ago

    Manila, National Capital Region, Philippines Adventus Full time ₱250,000 - ₱500,000 per year

    **Responsibilities:Provide comprehensive and anticipatory support to the Customer Success Business Unit, including the maintaining, and updating of customer related information between the team and internal business units.Support the Customer Success onboarding process by tracking customer lifecycle activities (onboarding, training, reviews, renewals,...

  • Customer Success Administrator

    7 hours ago

    Manila, National Capital Region, Philippines Adventus Full time ₱20,000 - ₱22,000

    Responsibilities:Provide comprehensive and anticipatory support to the Customer Success Business Unit, including the maintaining, and updating of customer related information between the team and internal business units. Support the Customer Success onboarding process by tracking customer lifecycle activities (onboarding, training, reviews, renewals,...

  • Customer Success Administrator

    6 hours ago

    Manila, National Capital Region, Philippines Adventus Full time ₱900,000 - ₱1,200,000 per year

    Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe. We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra competitive...

  • Customer Success Manager

    2 weeks ago

    Manila, National Capital Region, Philippines GoAhead Full time ₱800,000 - ₱1,200,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time remote role for a Customer Success Manager. The Customer Success Manager will be responsible for ensuring customer satisfaction and retention through proactive communication and relationship building. Daily tasks will include responding to customer inquiries, analyzing...

  • Manager of Customer Success

    6 hours ago

    Manila, National Capital Region, Philippines SafetyCulture Full time ₱3,000,000 - ₱6,000,000 per year

    SafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.The SC app was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast...

  • Customer Success Manager

    6 hours ago

    Manila, National Capital Region, Philippines griddable Full time ₱1,200,000 - ₱2,400,000 per year

    DescriptionPlease note this role will be based in Manila, PhilippinesThe Customer Success Manager (CSM) within the Signature Success team acts as the primary technical point of contact for Salesforce's largest and most important customers. The focus is on proactively ensuring customer success by understanding their business goals, technical environment, and...

  • Customer Success Manager

    6 hours ago

    Manila, National Capital Region, Philippines emnify Full time ₱1,200,000 - ₱2,400,000 per year

    Your Role Do you want to become an expert in IoT and emnify's solutions? Are you a customer-centric person who likes challenges and is passionate about new technologies? Join our ambitious Customer Success Management team This Customer Success Manager role is ideal for someone who excels in scalable customer engagement, providing guidance on product...