TSR Database Operations Support

1 day ago

San Juan, National Capital Region, Philippines Focus Support Associates Full time

We are seeking a detail-oriented TSR-Database Operations Support to join our growing team. This role combines technical troubleshooting with database operations expertise, supporting both internal teams and global stakeholders. You will handle technical escalations, SQL queries, and database monitoring, ensuring smooth coordination and handoffs to our onshore team. Knowledge of ITSM and ITIL practices is a plus to ensure structured incident management and service delivery.

Key Responsibilities:

  • Provide technical support for internal and external users.
  • Execute SQL queries to analyze data and generate actionable reports.
  • Troubleshoot database servers and resolve technical issues efficiently.
  • Monitor system logs and interpret log files for root cause analysis.
  • Set up and support Remote Desktop Connections.
  • Work with AWS services to support databases and servers.
  • Collaborate with cross-functional teams using Microsoft Teams and SharePoint.
  • Document processes, resolutions, and escalate issues when necessary.
  • Ensure proper handoff of tasks to onshore counterparts.
  • Apply ITSM and ITIL principles for structured incident and problem management.
  • Maintain patience, analytical thinking, and problem-solving skills to ensure high-quality service.

Qualifications:

  • Bachelor's Degree in IT, Computer Science, or related field.
  • 1-2 years of experience in technical support and database operations.
  • Proficiency in SQL, including running queries and analyzing data.
  • Demonstrated ability to write and execute SQL joins and subqueries for complex data analysis.
  • Basic understanding of database servers and troubleshooting techniques.
  • Hands-on experience with MySQL and SQL Server database systems.
  • Familiarity with AWS and Remote Desktop tools.
  • Strong skills in Microsoft Excel, Teams, and SharePoint.
  • Knowledge of ITSM and ITIL principles is a plus.
  • Excellent English communication, analytical, and problem-solving skills.
  • Willingness to go the extra mile to complete tasks or ensure proper transition.
  • Experience with ITSM / ticketing tools such as ServiceNow, Jira Service Management, Freshservice, Remedy, or similar platforms

Job Types: Full-time, Permanent

Pay: Php33, Php35,000.00 per month

Benefits:

  • Paid training

Application Question(s):

  • Are you amenable to work onsite in San Juan Greenhills?
  • Are you open to working in a night-shift schedule?
  • Are you proficient in SQL?
  • Is Php35,000 package acceptable to you?
  • How many years of experience do you have related to the role you are applying for?

Work Location: In person

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