Capacity Analyst

Our Purpose

Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in whilst embodying a culture of trust and respect for employees and customers alike.

About Datacom

Datacom is ones of Australia and New Zealand's largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, flexi-hours and professional development courses to name a few. We operate at the leading edge of technology to help ANZ's largest enterprise organizations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

Role Overview

The Capacity Analyst is responsible for assisting the Capacity Manager to ensure there is adequate IT Capacity to meet required levels of service. This role involves conducting capacity analysis and reporting for client's infrastructure systems, servers, databases, storage systems, datacenter space, and other services.

The Capacity Analyst is responsible for (but not limited to):

• Facilitate data collection, consolidation and quality assurance of data for capacity reporting. Ensure the data collection process is streamlined and reviewed for improvements.
• Provide capacity reports timely, with accurate reporting of all capacity related issues to key stakeholders and clients.
• Perform basic analysis on capacity data.
• Follow-up with internal teams regarding capacity requests.
• Assist the Capacity Managers with data collections and analyses, and other tasks as required. Manage client requests for information or adhoc reports.
• Ensure that the client's services and infrastructure can deliver the agreed capacity and
• performance targets in a cost effective and timely manner.
• Take reasonable care that their actions (or inactions) do not harm the Health and Safety of self or others. Reports all incidents, hazards or unsafe work practices as per Datacom policy.

Requirements

What You'll Bring

• Basic understanding of IT architecture, including desktop hardware, enterprise applications, databases, storage, servers and networks
• Knowledge of various software and performance monitoring techniques
• ITSM framework and process knowledge for Capacity Management function and allied processes, including Change and Problem Management
• Demonstrated knowledge of appropriate Capacity Management toolsets
  Demonstratable experience of reporting of capacity issues
• Proven background of capacity analysis

Benefits

Our office is at BGC Taguig and we have hybrid work setup(Twice a week) and a flexible work schedule and we promote Work-Life balance, and an APAC focus means no graveyard shifts

We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work-life balance environment

Why Join Us?

As one of Australasia's IT powerhouses, Datacom offers the agility and innovation of a startup, coupled with the influence and opportunities of an industry leader. Our people-first culture is palpable - you'll feel it the moment you walk through our doors.

We offer an array of perks, from vibrant social events to serene chill-out spaces, hybrid working setups, and an abundance of professional development opportunities. At Datacom, you'll grow your career, connect deeply with peers, and bring your true self to work every day.

Leading the charge in tech, we tackle some of the biggest challenges and most exciting opportunities across Australia and New Zealand. If you're eager for adventure and driven by possibility, you'll fit right in.

Join us as we champion an inclusive, fun, and supportive workplace where your contributions are celebrated, and your growth is nurtured. Together, let's explore what's possible and create the future