Trainer- Culture- Comms

13 hours ago

Taguig, National Capital Region, Philippines Outsourcey Global, Inc. Full time ₱900,000 - ₱1,200,000 per year

Job Title: Trainer – Culture & Communication

Job Type: Full-Time

Work Setup: Onsite

Location: BGC, Taguig

Industry: Banking & Financial Services


About the Role:

We are seeking a dynamic and experienced Trainer – Culture & Communication to support our growing team in the banking and financial services sector. This role is key in fostering a high-performing and customer-focused culture through engaging communication and soft skills training programs. You will be instrumental in helping employees embody company values, enhance customer interaction, and align with organizational culture and tone.


Core Responsibilities:
  • Design, develop, and deliver training programs focused on company culture, professional communication, customer empathy, and behavioral skills.
  • Facilitate engaging classroom, virtual, and in-the-moment coaching sessions that enhance employee communication and alignment with brand voice.
  • Collaborate with Operations, HR, and Quality teams to ensure culture and communication goals are embedded across teams.
  • Conduct training needs analysis to identify communication gaps and recommend targeted development initiatives.
  • Lead workshops on tone of voice, emotional intelligence, cultural sensitivity, and effective customer interactions.
  • Evaluate training effectiveness through role-plays, feedback, and communication quality assessments.
  • Support new hire onboarding to build foundational understanding of company values and customer engagement expectations.
  • Keep training content updated with evolving customer service standards, cultural shifts, and brand guidelines.
  • Maintain training records and reports in compliance with internal policies and quality standards.

Profile Requirements:
  • Bachelor's degree in Communications, Education, Human Resources, or related field.
  • At least 2–3 years of training experience in a contact center or corporate setting, preferably within the banking and finance industry.
  • Strong background in soft skills, culture-building, or communication training.
  • Excellent facilitation, presentation, and interpersonal skills.
  • Deep understanding of tone of voice, customer experience standards, and service culture best practices.
  • Proficient in virtual training tools and learning management systems (LMS).
  • Detail-oriented with strong organizational and time management abilities.
  • Willing to work full-time onsite at BGC, Taguig.

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