Customer Contact Ctr

1 week ago

Quezon City, National Capital Region, Philippines RELX Full time ₱150,000 - ₱250,000 per year

Overview
The LexisNexis Risk Solutions – Claims Record Unit (Internet Research) provides streamline processes in retrieving accident and incident reports from various Law Enforcement Agencies in support of LN Police Records product customers. Our commitment is to provide Insurance customers an easier, faster, accurate and cost-effective way of getting needed accident/incident reports used to validate consumer claims.

Responsibilities
A CRU
Customer Contact Ctr – Fulfillment Analyst I
ensures fulfillment of all police records orders from different customer platforms, researches various Law Enforcement Agencies' websites for accident and/or incident reports, and performs data acquisition and validation following strict business rules.

  • Performs routine and recurring assignments such as compiling, and reviewing records
  • Demonstrates attention to detail and a heightened sense of urgency in obtaining these records
  • Public acquisition of records from one or more sources
  • Maintain, update and terminate orders through Order Maintenance
  • Maintain and update both internal and client databases
  • Process and/or procure police reports online as part of order fulfillment
  • Verify order information using internet tools such as maps and other lookup tools
  • Perform outbound calls to Police Agencies to update order status, data validation and gathering

Qualifications

  • Must possess a Bachelor's Degree of any field
  • Excellent verbal and written communication skills
  • Strong organizational and workflow management skills
  • Research background with high attention to details
  • Experience in performing outbound calls with excellent probing techniques preferred but not required
  • Excellent multitasking skills
  • Proficient in keyboard and MS Tools, specifically Excel, Word etc.
  • Willing to work on shifting schedules including weekends
  • Energetic, enthusiastic, motivated and driven individuals

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