IT Assistant

IA Innovations is a Systems Integration and Business Solutions company founded in 2008. It became an IBM partner in 2012 and was awarded IBM Rookie of the Year for its stellar performance in the Integration space. The following year, it also won the IBM Collaboration partner of the year. Since then, IA Innovations has also become an AWS, Microsoft, HP, and Dell partner. It has built innovative apps for different industries and is the partner of trailblazing Fintech companies. It has also continued to expand its services in the Security space with its successful partnerships with Cisco, Fortinet, Avigilon, and Hikvision. Today, it continues to serve the top corporations and brands in the Philippines with its dynamic and motivated team of professionals.

Our Ideal Candidate

You are a positive person and confident in providing technical and administrative assistance. You are organized, detail oriented, and makes sure tasks are completed satisfactorily. You may not have experience in all the tasks but very much willing to learn and improve yourself. You can work with minimal supervision.

JOB RESPONSIBILITIES

• Monitor phone, email, social media accounts, and messaging for inquiries and support requests, ensuring response time commitments are met
• Address inquiry and support tickets, monitor networked equipment, perform regular technology maintenance duties, and research possible technologies as assigned
• Helping to install, configure and maintain the company's IT framework. Setting up hardware and software applications as and when required
• Handling customer and colleague queries regarding networks, systems and applications, often through a help desk.
• Escalate unresolvable issues, problems and track these to constantly update concerned user
• Assist in canvassing and evaluating technology requirements and purchases
• Generate reports and create documentation as assigned
• Organize and backup files and media
• Make graphics for ID, flyers, banners, images, etc.
• Maintain our websites and social media pages
• Create visually appealing graphics and visual content using various digital tools, including Adobe Creative Suite, Canva, and PowerPoint
• Assist with technical tasks such as setting up and maintaining software and hardware, troubleshooting technical issues, and managing the team's digital tools and platforms
• Assist in company events and activities
• Support the team with administrative tasks such as managing the team's calendar, responding to emails
• Perform other tasks as assigned and needed

QUALIFICATIONS

• Bachelor's degree in IT, Computer Science or related programs
• Very good time management, organization, and administrative skills
• Experience in multimedia, graphics
• Very good verbal and written communication skills
• Very sharp analytical and problem-solving skills
• Flexible and adaptable

Why Join Us?

• Great learning and opportunities to apply what you learn
• Professional and personal growth
• Centrally located in Ortigas Center
• Regular Employee Engagement Activities (Team Dinners, Tree Planting, Sports, etc)
• Regular Trainings and Mentoring
• Challenging projects where you can contribute
• Great clients and awesome team mates
• HMO with Dental
• Life Insurance
• Company Growth -- we expect to triple in size in 2023, as we grow, as will you
• Corporate Social Responsibility -- activities where you can be involved
• We invest in our people -- holistic development is part of your daily life in IA, some things we have experienced are 7 Habits for Effective People, Myers-Briggs Assessments and Analysis, Public Speaking, Communicating Effectively, and more

Job Type: Full-time

Application Question(s):

• Are you willing to report to work on site in Ortigas Center?

Experience:

• IT Assistant: 1 year (Required)

Work Location: In person