Section Head, Complaints

2 weeks ago


Pasig, National Capital Region, Philippines RCBC Bankard Services Corporation Full time ₱1,500,000 - ₱3,000,000 per year

Job Purpose


•Responsible for leading the end-to-end management of all third-party service providers to ensure optimal performance, cost efficiency, and compliance with company standards and obligations


•Oversees vendor selection, negotiation, onboarding, performance evaluation


•Develops strategies to strengthen vendor partnerships, mitigate risks and drive continuous improvement in service delivery


•In charge of the fulfillment of CRM and the resolution and closure of complaints case


•Leads and participates in the project and UATs assigned vendor & non vendor related

Job Requirements


• Bachelor's degree holder; preferably graduate of business

course.


• Has 3-5 years of work-related experience in Vendor

Management or Card Delivery Management


• At least 3 years of experience in people management and

dealing with vendor/s.


• Has a broad understanding of the different segments of the

credit card business


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