Section Head, Complaints
2 weeks ago
Job Purpose
•Responsible for leading the end-to-end management of all third-party service providers to ensure optimal performance, cost efficiency, and compliance with company standards and obligations
•Oversees vendor selection, negotiation, onboarding, performance evaluation
•Develops strategies to strengthen vendor partnerships, mitigate risks and drive continuous improvement in service delivery
•In charge of the fulfillment of CRM and the resolution and closure of complaints case
•Leads and participates in the project and UATs assigned vendor & non vendor related
Job Requirements
• Bachelor's degree holder; preferably graduate of business
course.
• Has 3-5 years of work-related experience in Vendor
Management or Card Delivery Management
• At least 3 years of experience in people management and
dealing with vendor/s.
• Has a broad understanding of the different segments of the
credit card business
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