Sr. Customer Service Officer

2 weeks ago

Taguig, National Capital Region, Philippines Nutri-Asia, Inc. Full time

DUTIES AND RESPONSIBILITIES:

  • Analyze trends of sales orders on daily, weekly trend vs DP and communicate and highlight trends to Distributor Business Group Channel head & Area Customer Development Managers.

  • Analyze CCFOT Performance of VCG in Distributor Business Group and recommends corrective action plans for misses.

  • Daily analysis of performance, order skew, by customer, by SKU, by week of the month.

  • Close coordination with Logistics and Planning on the order fulfilment of DBG order.
  • Provides daily, weekly, and monthly Customer case fill report to Distributor Business Group and work closely with Sales Team, Planning and Logistics on the recovery of misses.

  • Maximization of sales orders for truck and convan economical load to achieve VCG's total delivery cost objective.

  • Monitors SO encoding of 3rd party service provider reference to truckload capacity.

  • Progressive comparison of orders vs the receiving capacity of Distributors for smooth delivery execution.
  • Coordinates closure of issues that affect SO response.

  • Translates CSG deliverables based on Business Team directions specific to Distributor Business Group.

  • Communicate to DBMs, ACDMs update on the Marketing initiatives.

  • Monitor and Analyze trends on Bad orders on by area and by distributor basis and provides recommendations to Sales Team and VCG to keep BO rate within the agreed parameters.
  • Coordinates closure of customer issues to internal groups especially TQM.

  • Perform Customer Service-related administrative work.

  • Submit daily and monthly CCFOT report to CBD Team and VCG.

  • Participate in TQM GWTP audit.
  • Participate in Business Team Meetings.

INTERFACE / INTERACTION:

Internal Relations:

  • Presents to DBMs and Channel Head during DBG canvass.
  • Coordinates with TQM pertaining to quality issues.
  • Provides information to Customer Marketing Development on the status of Marketing initiatives.

External Relations:

  • Monitors and audits 3rd party service providers and provides training.
  • Answers queries of distributor partners pertaining to product complaints and delivery issues.

MANAGING PEOPLE / LEADERSHIP:

  • Oversee operations of 3rd party service provider and provides training to CSG encoders.
  • Coach CSG Assistant on critical areas which requires judgement call.

ANALYSIS AND PROBLEM SOLVING:

  • Well versed on internal processes and policies which served as a basis for sound recommendation.

IMPACT ON BUSINESS OPERATIONS:

  • Support (DBG) Sales Team in the achievement of Volume, NPS and CSL goal.
  • Shared responsibility with CMD on the successful pipelining of new products and marketing initiative in the trade.
  • Able to impact on the whole organization through her close coordination with TQM on keeping the bad orders within the set parameters.

SKILLS / COMPETENCIES:

  • Proficient in Excel and PowerPoint presentation.
  • Has good communication skills and good negotiation skills.
  • Ability to analyze and solve complex problems.
  • Must be able to work with minimal supervision and good in multitasking.

FUNCTIONAL KNOWLEDGE/ SKILL REQUIREMENTS:

  • Education: College graduate, any 4-year course
  • Experience: With at least 1-2 years of work experience

  • Sr Manager Technical Support

    2 weeks ago

    Taguig, National Capital Region, Philippines Tap Growth ai Full time $60,000 - $120,000 per year

    We're Hiring: Sr Manager Technical Support We are looking for a highly skilled and experienced Sr Manager Technical Support to lead our support team in delivering exceptional service to our clients. The ideal candidate will possess extensive technical knowledge, strong leadership abilities, and a commitment to enhancing customer satisfaction....

  • Sr. Billing Analyst

    1 week ago

    Taguig, National Capital Region, Philippines Cushman & Wakefield Full time

    Job TitleSr. Billing AnalystJob Description SummaryThe Sr. Billing Analyst is responsible for the accurate setup/maintenance of contracts, billing rules, transactions, or transaction adjustments within the financial system. They are responsible to properly accounting for billings, billing transactions, billing transaction adjustments, revenue recognitions...

  • Sr. Distributor Business Manager

    3 days ago

    Taguig, National Capital Region, Philippines One Outsource Direct Corporation Full time

    **We are hiring a Sr. Distributor Business Manager Level up your career and be part of a famous FMCG company in the Philippines**About OODC:At One Outsource, our mission is to provide innovative end-to-end business process solutions for our clients' every need. Our experienced team has been dedicated to delivering client success every day, for over 20...

  • Sr. Associate

    1 week ago

    Taguig, National Capital Region, Philippines American Express Full time

    Sr Assoc-Tech Ops Support#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card IssuersTop GBS Employers for the Philippines by the Everest GroupAt American Express, our culture is built on a 175-year...

  • Sr. Associate

    2 weeks ago

    Taguig, National Capital Region, Philippines American Express Full time

    Sr Assoc-Tech Ops Support#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card IssuersTop GBS Employers for the Philippines by the Everest GroupAt American Express, our culture is built on a 175-year...

  • Academic Customer Service Officer

    7 days ago

    Taguig, National Capital Region, Philippines Chelson Gordon Consultancy Full time

    Company DescriptionChelson Gordon Consultancy (CG) is an international consultancy firm specialised in RTO services with a global impact across 7 countries. With over a decade of industry experience, our talented team provides top-notch consultancy services to ensure timely and effective solutions for our business partners.About this positionWe are looking...

  • Sr. Finance Analyst

    3 days ago

    Taguig, National Capital Region, Philippines One Outsource Direct Corporation Full time

    **We are hiring a Senior Finance Analyst Level up your career and be part of a famous FMCG company in the Philippines**About OODC:At One Outsource, our mission is to provide innovative end-to-end business process solutions for our clients' every need. Our experienced team has been dedicated to delivering client success every day, for over 20 years. ...

  • Sr. Editor

    1 week ago

    Taguig, National Capital Region, Philippines iOPEX Technologies Full time

    About the roleWe are seeking a skilled and detail-oriented Sr. Article/Content Moderator/Proofreader/Editor to join our team at iOPEX Technologies Philippines Inc. in Taguig City, Metro Manila. In this full-time role, you will be responsible for ensuring high-quality content by reviewing, editing, and moderating articles before publication.What you'll be...

  • Sr. Curriculum Designer

    1 week ago

    Taguig, National Capital Region, Philippines Thomson Reuters Full time

    About the RoleIn this opportunity as Sr. Curriculum Designer, you will: Designs and develops training programs that align with organizational goals and stakeholder needs.Creates high-quality, reusable content, including scripts, lesson plans, and job aids.Collaborates with subject matter experts to gather and validate content.Manages projects from start to...

  • Healthcare Customer Service

    7 days ago

    Taguig, National Capital Region, Philippines 525 PRIMERA HUMAN RESOURCES SERVICES INC Full time

    About the role We are seeking a Healthcare Customer Service Representative to join our team at 525 PRIMERA HUMAN RESOURCES SERVICES INC' in Taguig City Metro Manila. This is a full-time, hybrid role where you will have the opportunity to work both in the office and remotely. As a Healthcare Customer Service Representative, you will be responsible for...