IT Technical Support

2 weeks ago

San Fernando, Central Luzon, Philippines CinRetta Digital Marketing Services Full time

Salary Range: PHP 40,000 – PHP 50,000

Location: San Fernando, Pampanga

Employment Type: Permanent, Full-Time (with Employment Contract and Government-Mandated Benefits)

Work Schedule Requirement

  • Regular working hours fall anywhere between 7:30 AM and 6:30 PM (Adelaide, SA Time)
  • Actual shift will depend on rostered scheduling (early or late shift)
  • Staff must be willing to work the shift assigned to them

Equivalent Philippine Time: 5:00 AM – 4:00 PM PHT

About the Role

We are hiring for one of our clients, a growing and dynamic IT team supporting Australian businesses. As an IT Tech Support, you will play a vital role in providing high-quality technical support, resolving hardware and software issues, and ensuring seamless IT operations.

You will be working hands-on with modern systems, including Active Directory, Office 365, Azure/Entra ID, and Intune environments. This is an excellent opportunity for IT professionals passionate about troubleshooting, client service, and continuous growth in a collaborative environment.

Key Responsibilities

-Provide prompt technical support for hardware, software, and network-related issues

  • Install, configure, and maintain IT systems such as desktops, laptops, printers, and peripherals

  • Troubleshoot and resolve technical issues related to Active Directory, Office 365, Azure/Entra ID, Intune, and Windows systems

-Perform system upgrades, updates, and migrations

  • Implement and monitor IT security measures to safeguard client systems

  • Document technical incidents, solutions, and maintain accurate support records

  • Collaborate with the internal team to escalate and resolve complex technical problems

  • Must be willing to work on-site in San Fernando, Pampanga

Qualifications & Experience

  • Minimum of 3 years' experience in IT helpdesk or technical support roles- Prior experience working with Australian clients is preferred

  • Strong technical knowledge in Active Directory, Office 365, Azure/Entra ID, Intune, and Windows environments

- Excellent troubleshooting, analytical, and problem-solving skills

-Knowledge of IT security best practices and standards

  • Strong communication skills — able to explain technical information clearly to non-technical users

-Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus

  • Ability to work independently and as part of a collaborative team

  • Customer-focused mindset and a commitment to delivering exceptional support

Why Join Us?

- Employment contract with full government-mandated benefits

  • Be part of a stable, growing, and supportive professional IT team

  • Long-term career development and growth opportunities

  • Hands-on experience with cutting-edge international IT systems and tools

Job Types: Full-time, Permanent

Pay: Php40, Php50,000.00 per month

Application Question(s):

  • How many years of experience do you have in IT Helpdesk or Technical Support roles?
  • Do you have experience working with Australian clients? If Yes, what industry you work on?
  • Are you comfortable working in between 5:00 AM – 4:00 PM Philippine Time (aligned with Adelaide, Australia Time)?
  • Are you located in San Fernando, Pampanga or nearby? Tell us your location.

Work Location: In person

  • Technical Support

    2 weeks ago

    San Fernando, Central Luzon, Philippines TORCH Solutions Full time

    Join our thriving team as a Technical Support (Chat and Voice) professional. In this full-time position based in Pampanga, Central Luzon, you'll be providing excellent IT support and troubleshooting assistance to our valued customers via chat and phone. Your exceptional technical skills and customer service orientation will be crucial in delivering...

  • Technical Support

    2 days ago

    San Fernando, Central Luzon, Philippines Cloudstaff Full time

    We're Hiring: Technical Support Level 1Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you coveredWe are currently on the lookout for a Technical Support Level 1 join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach a 1-2 minute video intro and...

  • Technical Support Specialist

    5 days ago

    San Fernando, Central Luzon, Philippines J-K Network Manpower Services Full time

    Here's a paraphrased version of your job post, keeping the same structure but with smoother wording and no emojis:COMPANY PROFILE:A global business process outsourcing (BPO) firm providing customer support, technical services, and recruitment solutions.Position: Technical Support SpecialistIndustry: BPO / IT Support ServicesLocation: Clark, PampangaSchedule:...

  • Technical Support Specialist

    1 week ago

    San Fernando, Central Luzon, Philippines Tribute Technology Full time

    Tribute Technology is an established best-in-class Software as a Service technology company and solutions provider. Our customers include some of the largest and most prominent media brands in the world, spanning 4 continents and reaching millions of users every day. Our mission is to make meaningful connections between our customers and their users through...

  • IT Technical Support Specialist

    2 weeks ago

    San Fernando, Central Luzon, Philippines South Asialink Finance Corporation Full time

    JOB SUMMARYTo provide timely and effective technical assistance for internal systems, hardware, and software, ensuring smooth operations and minimal downtime. The Technical Support Engineer serves as the first line of defense for resolving IT issues, maintaining system integrity, and supporting end-users across the organization.DUTIES AND...

  • IT Technical Support Engineer

    5 days ago

    San Fernando, Central Luzon, Philippines South Asialink Finance Corporation Full time

    JOB SUMMARYTo provide timely and effective technical assistance for internal systems, hardware, and software, ensuring smooth operations and minimal downtime. The Technical Support Engineer serves as the first line of defense for resolving IT issues, maintaining system integrity, and supporting end-users across the organization.DUTIES AND...

  • Technical Support Representative

    2 weeks ago

    San Fernando, Central Luzon, Philippines Primus@Knowledge Specialists, Inc. Full time

    Job Description:The Technical Support Representative for Secure Power provides first-level technical assistance to customers and partners regarding power protection products (UPS systems, power distribution units, etc.). This role ensures customer satisfaction by delivering accurate solutions for pre-sales and post-sales inquiries, troubleshooting, and...

  • Technical Support Representative

    5 days ago

    San Fernando, Central Luzon, Philippines OneMCI Full time

    JOB TYPEFull-TimePAY TYPESHourlyPOSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  We're seeking skilled and customer-focused Technical Support...

  • Technical Support Representative

    5 days ago

    San Fernando, Central Luzon, Philippines OneMCI Full time

    LOCATIONRemote Work-at-Home | PhilippinesJOB TYPEFull-TimePAY TYPESHourlyPOSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  We're seeking skilled...

  • Technical Support Representative

    5 days ago

    San Fernando, Central Luzon, Philippines OneMCI Full time

    POSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  We're seeking skilled and customer-focused Technical Support Representatives to provide...