Desktop Engineer POOLING

5 hours ago

Taguig, National Capital Region, Philippines Integrated Computer Systems Inc. (ICS) Full time ₱1,200,000 - ₱2,400,000 per year

Providing front line support for all Workplace Technologies and support requests. The Team delivers a client focused service experience in a professional and timely manner.

In this role you will:

  • Responding as first point of contact to a busy trade floor for Traders and Senior Business leaders via multiple channels
  • Maintaining one-to-one contact with customers throughout the lifecycle of an incident or request
  • Participating and being responsible for various projects
  • Collaborating with third level technology teams for urgent or critical issues
  • Continuous streamlining of support processes to improve service to customers
  • Operating in a Windows 10 environment using Office 365 and virtual technologies.
  • Ability to form relationships with key stakeholders across multiple divisions

To be successful in this role you will have experience in all or some of the following:

  • At least one year experience working in a trade floor environment (preferable)
  • Solid desktop support experience in a face paced environment
  • Understanding of market data applications (Bloomberg, IRESS, Thomson Reuters Eikon (including RXT), Factset, Fidessa)
  • Experience supporting iPhone/iPad devices and management software
  • Experience supporting IPC Turret

Others:

  • Job location: BGC, Taguig
  • Working Hours: Any shift between 7am to 11pm
  • Full-time; Contractual/Project-based coterminous to project assignment, which right now is until October 2028
  • This requirement's target onboarding is within November after the background verification (to be processed by a 3rd party partner) and pre-employment requirements are complied with

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