Customer Care

1 day ago

Mandaluyong City, National Capital Region, Philippines Acquire Intelligence Full time $50,000 - $100,000 per year

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career - Join us today and be part of a team where your work makes an impactWHY JOIN THE A-TEAM?

Come for a career, stay for the fun

·       HMO coverage for you and your family**

·       Yearly Kick Off Parties with major giveaways (like the car in 2023)

·       Get recognized through our 'Value Awards'

·       Grow your career - yes, we love to promote internally

·       Do meaningful work and collaborate with the best

· promotions given each year

· ,700+ leadership training courses

The Outsource role is responsible for executing high-volume, repeatable, customer-facing and system-driven tasks within auction operations. This role requires a working knowledge of Ritchie Bros. auction platforms, systems (Salesforce, IP Admin), and logistics tools (VeriTread), along with disciplined adherence to SOPs and service level agreements (SLAs). The work supports event operations by ensuring smooth buyer pickup coordination, timely system updates, and effective communication with internal and external stakeholders.

Key Responsibilities & SLAs

Responsibility Description SLA Systems Access Required

1. Schedule Pickups For RBA live auctions, direct buyers to For online auctions (IP, TP, SS), book via VeriTread CAM tool (login required). Note: GP (Great Plains) is excluded due to process variability. Some sites (e.g., mine locations) require manual support. 2 hours IP Admin, Salesforce, VeriTread

2. Update Item

Status to Picked Up

(Reactive) Update item status upon buyer notification. Requires IP Admin Pickup Access. Risks: Incorrect pickup reports from buyers; some require SN team support to advance status. 4 hours IP Admin, Salesforce

3. Address/Site POC Notify buyer of follow-up. 24 hours IP Admin, Salesforce, VPN

Correction Email internal contact (e.g., CAM Core Agent) to confirm correct details. If unresolved in 48 hours, submit RTS.

4. Collect and

Forward Site Access

Agreements Email buyer the form; upon receipt, forward the signed agreement to the site POC. 2 hours Salesforce, Email Templates

5. Proactively

Determine Pickup

Status Email site POC and buyer for confirmation; update item status accordingly

WHAT WE VALUE

We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

·     Curious and Clever: Smart questions spark smart solutions.

·     Entrepreneurial Energy: Think like an owner. Solve like a founder.

·     Fast with Intent: We move fast and deliver real results.

·     Laugh and Learn: We don't take ourselves too seriously, just our results.

What are you waiting for?

Come for a career, stay for the fun

Join the A-Team and experience the A-Life

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