Global Card Ops Account Specialist IV

3 days ago

Manila, National Capital Region, Philippines JPMorganChase Full time $40,000 - $80,000 per year

Join our dynamic team as a Global Support Specialist and make a significant impact by reducing losses and minimizing risk. Unlock your potential by contributing to multiple departments and enhancing customer experiences. Be part of a team that values resilience, versatility, and teamwork.

As a Global Support Specialist within the Global Customer Operations (GCO), you will perform various tasks across segments such as Claims, Payments, New Accounts, PC Support, and Reconciliation. You will assist in reducing losses and minimizing risk by performing assignments in areas of need. Utilizing your problem-solving and decision-making skills, you will ensure accounts are updated correctly, supporting evidence is met, and appropriate actions are taken for tasks like processing liability claims, fraud and dispute cases, payment reconciliation, and corporate closures. Your role is crucial in contributing to the success of multiple departments by being versatile and moving into high-volume environments as needed.

Job Responsibilities:

  • Perform tasks across different segments including Claims, Payments, New Accounts, PC Support, and Reconciliation.
  • Assist in reducing losses and minimizing risk by performing assignments in areas of need.
  • Ensure accounts are updated correctly and supporting evidence is met.
  • Process liability claims, fraud and dispute cases, payment reconciliation, and corporate closures.
  • Contribute to the success of multiple departments by being versatile and moving into high-volume environments as needed.
  • Demonstrate goal-oriented, resilient, and versatile behavior with excellent communication skills.
  • Provide quality customer experience through teamwork and collaboration.

Required Qualifications, Capabilities, and Skills:

  • Strong computer skills, including the ability to analyze data from various sources and interpret data structures.
  • Proficiency in mainframe and common PC-based software packages, including advanced skills in MS Excel, MS Access, Word, and PowerPoint.
  • Strong knowledge of Visa/MasterCard chargeback regulations and reporting.
  • Ability to work in a fast-paced, high-volume environment.
  • Strong analytical and problem-solving abilities with a mindset of accuracy and diligence.
  • Strong oral and written communication skills.
  • Self-starter with a high level of dependability.
  • Solid analytical skills and attention to detail.

Preferred Qualifications, Capabilities, and Skills:

  • Experience working collaboratively and sharing information effectively with team members, departmental management, and business partners.
  • Experience in fraud/disputes, preferably in the credit card industry.

  • Global Card Ops – Business Analyst

    3 days ago

    Manila, National Capital Region, Philippines JPMorganChase Full time $104,000 - $130,878 per year

    JOB DESCRIPTIONGlobal Card Operations, part of Corporate and Investment Banking, is a leader in payment processing and commercial card issuing, authorizing transactions in over 130 currencies. With innovative platforms, Chase supports a variety of payment methods and has promoten e-commerce growth worldwide, processing over 50% of all Internet transactions....

  • Global Card Ops – Business Analyst

    3 days ago

    Manila, National Capital Region, Philippines JPMC Candidate Experience page Full time $104,000 - $130,878 per year

    Global Card Operations, part of Corporate and Investment Banking, is a leader in payment processing and commercial card issuing, authorizing transactions in over 130 currencies. With innovative platforms, Chase supports a variety of payment methods and has promoten e-commerce growth worldwide, processing over 50% of all Internet transactions. By offering...

  • Client Ops Specialist IV

    3 days ago

    Manila, National Capital Region, Philippines JPMorganChase Full time $60,000 - $100,000 per year

    JOB DESCRIPTIONJoin us at JPMorgan Chase and be a part of a team that values innovation, collaboration, and excellence. Apply today and take the next step in your career with a global leader in financial servicesAs a Client Operations Specialist IV within Corporate and Investment Banking – Digital & Platform Services, you play a crucial role in maintaining...

  • Card Operations Team Lead

    3 days ago

    Manila, National Capital Region, Philippines Monee Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionManage the card operations activities covering Cards Fulfillment, Inventory, Billing Processing, Fee Exceptions Handling, Reporting, etc.Develop and enforce sound Standard Operating Procedures with minimal process gaps whilst mitigating operational risk.Review Card Ops processes and ensure adherence to service level agreements and established...

  • Training Specialist IV

    3 days ago

    Manila, National Capital Region, Philippines Office for Alternative Dispute Resolution - Government Full time ₱72,000 - ₱108,000 per year

    Training Specialist IV in NCR For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

  • Medical Specialist IV

    3 days ago

    Manila, National Capital Region, Philippines VETERANS MEMORIAL MEDICAL CENTER - Government Full time ₱500,000 - ₱1,000,000 per year

    Medical Specialist IV in NCR For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

  • Credit Ops Analyst

    7 days ago

    Manila, National Capital Region, Philippines JPMorganChase Full time

    OverviewJoin to apply for the Credit Ops Analyst role at JPMorganChaseJob Description: Do you have a passion providing a best-in-class experience for customers and employees? Our Card Lending Services Team has an excellent opportunity for an individual with proven commercial underwriting abilities.As a Credit Ops Analyst in Card Lending Services, you will be...

  • AI Property Accountant Specialist

    3 days ago

    Manila, National Capital Region, Philippines Element Ops Full time ₱6,600 per year

    We're hiring an AI Property Accounting Specialist to join an early-stage startup building AI-powered tools that help property management teams streamline financial processes. This role is ideal for someone with deep expertise in property accounting, especially for apartments, multifamily, or other large-scale property groups, and strong hands-on experience...

  • Trade Lifecycle Specialist IV

    3 days ago

    Manila, National Capital Region, Philippines JP Morgan Chase & Co Full time $60,000 - $80,000 per year

    Join our team to build your career in a culture that values innovation, creativity and excellence. As a Trade Lifecycle Specialist IV within our Nostro Reconciliations team in the Securities Finance operation, you will have the opportunity to investigate and promote the resolution of exceptions. This role offers you the chance to showcase your...

  • Client Service Specialist IV

    3 days ago

    Manila, National Capital Region, Philippines JPMorgan Chase Full time $40,000 - $60,000 per year

    Join our Global Client Access - Access Support Group as a Technical Support Specialist, where you will provide high-quality technical support via telephone and chat. You will act as the primary technical contact for all JPM Access users, escalating unresolved problems to second-level support. This role involves performing routine daily tasks and...