Customer Service Representative
2 weeks ago
What you'll be doing
- Handling inbound calls from customers, addressing their inquiries, and resolving their issues in a timely and professional manner
- Providing product information and recommendations to assist customers in making informed decisions
- Documenting customer interactions and maintaining accurate records in our customer relationship management (CRM) system
- Escalating complex issues to the appropriate team or supervisor when necessary
- Participating in ongoing training and development to continuously improve your knowledge and customer service skills
- Adhering to company policies, procedures, and quality standards to ensure a consistent customer experience
What we're looking for
- College Graduate (With/without BPO Experience)
- or 2nd year College Undergraduate with 6 months of BPO Experience
- Strong communication and interpersonal skills, with the ability to listen and empathise with customers
- Excellent problem-solving and critical thinking skills to effectively address customer inquiries and concerns
- Proficiency in English, both written and verbal
- Ability to work in a fast-paced, dynamic environment and adapt to changes in a positive manner
- Commitment to providing outstanding customer service and a genuine desire to help others
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