
Assistant Manager, CXA Analytics
12 hours ago
Job Description
It's fun to work in a company where people truly BELIEVE in what they are doing
We're committed to bringing passion and customer focus to the business.
Job Summary
The Associate Manager supports the CX Advisory team by designing and maintaining dashboards, analyzing data, identifying trends and root causes, evaluating calls, cleaning data, and delivering actionable insights to improve business performance. This role requires a detail-oriented professional with strong analytical, communication, and project management skills. Senior-level specialists will also be expected to manage stakeholders, lead initiatives, and perform advanced analytics and storytelling.
Key Responsibilities
Data Analysis & Insights
Perform foundational to advanced analysis of operational and customer satisfaction data. Identify trends, gaps, and opportunities using tools like Excel, Power BI, Tableau, and statistical applications. Conduct root cause analysis and translate findings into actionable insights.
Dashboarding & Reporting
Design, build, and maintain business intelligence dashboards. Generate regular and ad-hoc reports, ensuring accuracy and consistency.
Call Evaluations & Quality Review
Evaluate call data to assess agent performance and call quality. Provide feedback and recommendations to improve customer interactions.
Data Preparation & Scrubbing
Clean, prepare, and merge data from multiple sources ensuring accuracy and integrity.
Stakeholder Management & Communication
Build strong relationships with internal stakeholders. Present insights and action plans to stakeholders. Proactively manage deliverables.
Process Improvement & Project Management
Collaborate on the development and implementation of process improvements. Lead or support analytics projects ensuring timelines and objectives are met.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
Original Title: Assistant Manager, CXA Analytics
Req Id: R25_03838
Posted At: Thu Sep :00:00 GMT+0000 (Coordinated Universal Time)
Management | Information Systems
Full Time
Pasay City, Philippines, 1300
-
Sellers Analytics Assistant
6 days ago
Pasay, Philippines SM Investments Corporation Full timeOverview Sellers Analytic Assistant is responsible on review and processing of Incentives, Allowance and Sellers Evaluation. Company SM is the leading Philippine company that is invested in market-leading businesses in retail, banking and property. It also invests in ventures that can capture the high growth opportunities in the emerging Philippine economy....
-
HR Analytics Manager
5 days ago
Pasay, Philippines SM Supermalls Full timeJob Purpose Prepares reports and metrics for submission to Management which will serve as their reference in policy formulation and decision-making strategies. Responsibilities Conducts data audit, both scheduled and random, to validate completeness and accuracy of data Gathers and organizes HR data in order to prepare regular and ad hoc reports, and...
-
Assistant Manager
3 days ago
Pasay P, Philippines RSD Human Resource Management Consultancy Full time ₱144,000 - ₱720,000 per yearQualifications:* Need at least 2 year experience as a team lead for Collections Account* At 2 years completed in CollegeJob Type: Full-timePay: Up to Php53,000.00 per monthBenefits:Health insuranceLife insurancePaid trainingExperience:Team Lead under Collections : 2 years (Preferred)Work Location: In person
-
Operations Assistant
13 hours ago
Pasay P, Philippines A&W Tours En Transport, Corp. Full time ₱240,000 per yearJob SummaryWe are seeking a highly organized and detail-oriented Operations Assistant to support our daily transportation operations. The ideal candidate will be responsible for a variety of administrative and logistical tasks to ensure the smooth and efficient running of our fleet and services.Key ResponsibilitiesFleet Management Support: Assist in...
-
Finance Assistant Manager
12 hours ago
Salcedo Village P, Philippines Corporate Executive Search Inc. Full time ₱800,000 - ₱1,200,000 per yearFinance Assistant Manager – Reinsurance BrokerageLocation: Lepanto Building (Onsite, 8:00 AM – 5:00 PM)Role SummaryThe Finance Assistant Manager will play a vital role in ensuring financial compliance and transparency in a regulated and highly specialized sector. This position requires someone who understands not just accounting, but also how financial...
-
Assistant Communications Manager
3 days ago
Pasay, Philippines SM Investments Corporation Full timePlease login here or register here first before applying for a job. 1. Assist the AVP for Corporate Affairs and Sustainability in the creation of communications and marketing campaigns that will best promote SM Foundation on various digital communication channels (Social Media, web and other digital assets);2. Assist in the development and implementation of...
-
Digital Analytics Specialist
1 week ago
Pasay, National Capital Region, Philippines beBeeAnalytics Full time ₱300,000 - ₱500,000Job Title: Digital Analytics SpecialistWe're seeking a seasoned digital analytics expert to join our team.The ideal candidate will have extensive experience in managing Google Tags (GTM) for web properties, overseeing implementation, coding, testing, and conducting ongoing maintenance. Additionally, they should be proficient in website analytics tools such...
-
Assistant Accounting Manager
5 days ago
Pasay, Philippines SMDC Full timeLocation: Pasay, National Capital Region, Philippines The Segment Assistant Accounting Manager oversees the preparation, analysis, and submission of accurate and timely financial reports for the assigned business segment, ensuring compliance with accounting standards and providing management with financial insights to support decision-making. DUTIES AND...
-
Senior Analytics Strategist
1 week ago
Pasay, National Capital Region, Philippines beBeeDataDriven Full time ₱1,500,000 - ₱2,500,000Analytics Solutions Lead RoleBroadPath is seeking a senior individual contributor to fill this critical position. As an executive-level decision-maker, the ideal candidate will be responsible for designing and delivering high-quality reports and dashboards.The role combines technical expertise with strong communication skills, requiring the ability to...
-
Assistant Manager
3 days ago
Pasay, National Capital Region, Philippines Wenphil Corporation (BETTER COFFEE) Full time ₱228,000 - ₱246,000 per yearWENDY'S PHILIPPINES IS HIRINGAre you a Wendy's kind of person?Wendy's is looking for Assistant Manager for our branch in Buendia, Pasay City.QUALIFICATIONS:Assistant ManagerCollege GraduateWith/Without Experience in Managerial roleWith Experience in Quick Service RestaurantWith experience in Managerial roleWith at least 2-4 years Experience in Quick Service...