Tech'l Product Enablement- Service Operationalization Lead

1 week ago

Taguig, National Capital Region, Philippines Globe Telecom Full time ₱120,000 - ₱180,000 per year

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description
Service Operationalization Lead is responsible in managing the service capability delivery - implementation and roll out of new or enhanced core telco services and associated operational support processes; supporting B2B Business Group to operationalize the new or enhanced services on different Globe network platforms: enterprise data, broadband, wireless.

He/she also fulfills requests for service architecture design through collaboration with different domain SMEs in NTG, ISG, ISDP, Legal, Billing and with vendor partners.

The Scope Of Service Operationalization Lead Includes The Following

  • bridging the different technical domains to create end-to-end support structure
  • crafting process maps that links business and technical scope
  • ratifying technical PPMs
  • enabling technical support teams with guidelines and enablement programs to deliver and provide support seamlessly:

Technical Presales

Service Design and Engineering

Service Provisioning

Service Fulfillment

Aftersales Support

Service Assurance

  • creating reports and project dashboards to update Management (Business and Technical) on the progress and support needed to deliver the services
  • officializing the new/enhanced service through pilot deployment
  • provide high level design and costing for service architecture requirements of B2B
  • act as SME on service design involving different platforms - providing guidance on the right service flow that is compliant to established architecture and security standards

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

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