Tech Lead, Site Reliability Engineering

Role Profile

We are seeking a highly motivated and experienced Tech Lead to manage the Shared Site Reliability Engineering (SRE) team supporting Risk Intelligence Services within the Markets and Risk Intelligence division. This role is critical to ensuring operational continuity across multiple applications by maintaining a pool of cross-functional, adaptable team members capable of supporting various services as needed.

The successful candidate will be responsible for building team resilience, overseeing day-to-day operations, and ensuring effective resource allocation across support demands. They must demonstrate strong business acumen and confidently collaborate with stakeholders during critical incidents. The role requires ownership of incident calls, leading them independently until Subject Matter Experts (SMEs) are engaged, and coordinating resolution efforts effectively.

Flexibility is crucial, as the role includes out-of-office availability, including public holidays, and managing on-call responsibilities. The ideal candidate will possess excellent self-leadership, prioritization skills, and the ability to drive team performance while maintaining high service standards.

Key Responsibilities

• Manage BAU support activities for Risk Intelligence applications during UTC morning hours
• Oversee shift planning to ensure 24x5 onsite coverage and 24x7 on-call support
• Provide out-of-hours and on-call support, including overnight production monitoring and weekend release support
• Ensure team adherence to performance metrics and promote continuous improvement
• Maintain effective documentation and processes to meet support and audit requirements
• Develop and regularly review 24-hour runbooks for each business line
• Lead incident management and resolution within the SRE team
• Deliver daily, weekly, and monthly status reports to stakeholders
• Collaborate with technical and business teams to manage stakeholder expectations

People Leadership & Site Management

• Lead and mentor a team of SRE engineers, fostering a culture of ownership, learning, and engineering excellence
• Drive career development, performance management, and technical capability growth
• Partner with HR and Talent teams to support hiring and workforce planning
• Promote diversity, equity, inclusion (DEI), well-being, and psychological safety
• Represent the site in global SRE forums and contribute to offshore strategy and location planning
• Support Business Continuity Planning (BCP) and Disaster Recovery (DR) readiness

Person Specification

Education

• Bachelor's degree or equivalent experience or equivalent, preferably in a technical discipline

Required Skills and Experience

• Experience with Linux (Amazon Linux AMI) and Windows Server 2019 in cloud environments
• Proficient in MySQL, PostgreSQL, MongoDB, and Aurora RDS
• Familiarity with AWS DocumentDB, DynamoDB, and SQLite
• Knowledge of MS SQL Always On Availability Groups and migration to Azure SQL Managed Instances
• Hands-on experience with AWS SQS and AWS SES
• Exposure to Amazon MSK, Coviant, and Cerberus
• Solid understanding of AWS S3 and EFS, including frontend integration
• Experience with Synapse Analytics and D365
• Skilled in development using Spring Boot, , Python (Django, Flask, Apache Airflow), Java (Java 11, Lambdas), React, Angular, JavaScript, C# (.NET Framework), and PHP
• Proficient in containerization and orchestration using Docker, Amazon ECS, EKS, and EC2

Additional Attributes

• 8+ years in production operations, SRE, or DevOps roles, with 3+ years in a leadership capacity
• Demonstrable experience managing SRE or production support teams in complex environments
• Strong collaboration and knowledge-sharing mentality
• Experience in investment banking and familiarity with financial products
• Excellent analytical and problem-solving skills
• Effective communicator with technical and business stakeholders, including senior management

LSEG is committed to encouraging a diverse, equitable, an inclusive work environment, ensuring equal opportunities for all employees, regardless of their background. We offer great employee benefits to make sure everyone performs to the best of their abilities.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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