Quality Assurance Consultant

19 hours ago

Pasig, National Capital Region, Philippines Satellite Office Full time $40,000 - $60,000 per year

POSITION:

Quality Assurance Consultant

PRIMARY FUNCTION

The Quality Assurance Consultant is responsible for monitoring and evaluating the quality of customer interactions with the client. This role ensures that exceptional customer service is delivered across all channels, while maintaining compliance with legislative requirements. The Quality Assurance Consultant must possess strong listening and analytical skills, be proactive, detail-oriented, and capable of identifying process improvements for the customer operations team.

KEY RESPONSIBILITIES & DUTIES

1. Call and Communication Monitoring

  1. Audit customer calls, emails, and digital communication to ensure high standards of customer service and compliance with policies and regulations.
  2. Document findings and provide constructive feedback to customer support representatives for improvement.

2. Quality Assurance Process Enhancement

  1. Contribute to the enhancement of quality assurance processes, scorecards, and evaluation criteria.
  2. Collaborate with the Quality Assurance Manager to implement changes and improve overall assessment processes.

3. Process Improvement Identification

  1. Analyse audit findings and customer feedback to identify areas of improvement for the broader customer operations team.
  2. Work with team leads and managers to implement changes that enhance customer service quality and efficiency.

4. Calibration Sessions

  1. Participate in regular calibration sessions with the Quality Assurance team, ensuring a consistent approach to auditing and evaluation.
  2. Share insights and best practices to maintain alignment across the team.

5. Customer Engagement

  1. On occasion, engage with customers via voice and digital channels to maintain a deep understanding of customer needs and expectations.

CAPABILITIES

  • 2 years of experience in customer service, quality assurance, or a similar role.
  • Strong listening, analytical, and problem-solving skills.
  • Demonstrated knowledge and experience with coaching, mentoring and developing teams.
  • Excellent verbal and written communication abilities.
  • Proficiency in CRM systems, customer support software, and relevant productivity tools.
  • Familiarity with industry best practices, quality assurance processes, and legislative requirements.
  • Proactive, motivated, and detail-oriented, with the ability to manage multiple tasks simultaneously.
  • Customer-centric mindset and dedication to delivering exceptional customer experiences.
  • Adaptability and resilience in a fast-paced, dynamic environment.
  • Ability to understand the bigger picture and make informed recommendations for process improvements

TOP SKILLS

  • Listening and analytical skills
  • Coaching and Development
  • Communication abilities
  • Attention to detail
  • Problem-solving
  • Adaptability

KEY RELATIONSHIPS

  • Product team
  • Customer Service team
  • Despatch team
  • Online Showroom
  • King Care
  • Showroom Teams
  • eCommerce team
  • Customer

  • Quality Assurance Analyst

    19 hours ago

    Pasig, National Capital Region, Philippines Connext Global Solutions Inc Full time $40,000 - $60,000 per year

    Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.We are currently looking for a Quality Assurance Analyst (Healthcare Account) who will be working with Connext's...

  • Quality Assurance Analyst

    18 hours ago

    Pasig, National Capital Region, Philippines Connext Full time ₱500,000 - ₱1,000,000 per year

    Connextis a trusted team of business process outsourcing experts and innovators, with proven experience supporting world-class companies across industries such as Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.We are currently looking for aQuality Assurance Analystto join our growing team...

  • Quality Assurance Quality Control

    18 hours ago

    Pasig, National Capital Region, Philippines REGENT FOODS CORPORATION Full time $40,000 - $80,000 per year

    Company DescriptionREGENT FOODS CORPORATION is a food production company located at 80 Elisco Road, Barrio Kalawaan Sur, Pasig, Manila, Philippines. As a prominent player in the food industry, REGENT FOODS CORPORATION is known for its commitment to high-quality food products and innovative production processes. The company is dedicated to ensuring customer...

  • Quality Assurance Supervisor

    19 hours ago

    Pasig, National Capital Region, Philippines Wesource Management Consultancy Firm Full time ₱80,000 per year

    Quality Assurance Supervisor - up to 80k - Hybrid - OrtigasWe are looking for a Quality Assurance Supervisor for our client in Ortigas, Pasig. Schedule: Mon to FriSalary: up to 80kSet-up: Hybrid (2x-3x onsite work per week)Industry: AuditingPOSITION/ROLE SUMMARYThe person will participate in quality improvement programs and contribute heavily in areas...

  • Quality Assurance Officer

    19 hours ago

    Pasig, National Capital Region, Philippines SUNCOAST BRANDS INTERNATIONAL CORPORATION Full time $40,000 - $60,000 per year

    Quality Assurance Officer Duties and Responsibilities:The Quality Assurance (QA) Officer is responsible for the daily monitoring and ensuring the efficient and effective daily implementation of QA systems for products and employees. She will work closely to QA Head to resolve quality issues and implement improvements.Responsible for the daily monitoring,...

  • Top-Quality Assurance Role for Skilled Professionals

    4 days ago

    Pasig, National Capital Region, Philippines beBeeSoftware Full time ₱30,000 - ₱60,000

    Job Title: Software Quality Assurance EngineerOverview:This role requires a skilled software quality assurance engineer to contribute to the development and maintenance of high-quality software products. The successful candidate will be responsible for designing, developing, and implementing tests to ensure the software functions correctly and meets quality...

  • Quality Assurance Specialist

    3 days ago

    Pasig, National Capital Region, Philippines beBeeSoftware Full time ₱250,000 - ₱450,000

    Quality Assurance ProfessionalWe are seeking a Quality Assurance professional to identify and prevent production issues early, ensuring high-quality software development.The ideal candidate will have:A strong understanding of software quality control processes.Excellent organizational and time management skills.Strong analytical and problem-solving skills,...

  • Quality Assurance Supervisor

    19 hours ago

    Pasig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

    TASQ is looking for a Quality Assurance Supervisor (Pasig). The pre-screening interview will be done over the phone, so please keep your line open. About the job Quality Assurance Supervisor (Pasig) Work setup: Onsite (Pasig) Shift: 8:00 AM 4:30 PM (Monday-Friday) & 8:00 AM 3:00 PM (2 Working Saturdays) Key Responsibilities: Creation, revision and process...

  • Quality Assurance Specialist

    19 hours ago

    Pasig, National Capital Region, Philippines Frankie's New York Buffalo Wings Full time ₱20,000 - ₱22,000 per year

    Be part of our FAM, and enjoy these AWESOME benefitsCompetitive Salary and Benefits PackageCareer Advancement ProgramEmployee Recognition and AwardsDiscount on Frankie's ProductsGroup and Personal Accident Insurance and HMO CardKEY TASKSPreparation and implementation of quality assurance principles and procedures.Performs routine inspections and quality...

  • Quality Assurance

    20 hours ago

    Pasig, National Capital Region, Philippines MSpectrum Inc. Full time ₱900,000 - ₱1,200,000 per year

    The QA/QC Engineer is responsible for implementing and monitoring quality assurance and quality control procedures in solar energy projects. This role ensures that all construction, installation, and commissioning activities comply with design specifications, industry standards, and safety regulations. The QA/QC Engineer will oversee inspections, testing,...