Intake Specialist

3 days ago

Work from Home, Philippines Staffstream Full time ₱300,000 - ₱450,000 per year

Want to be the first point of contact in transforming lives through healthcare and disability support? We're hiring an Intake Specialist to deliver gold-standard service to clients and families navigating the NDIS.

The Opportunity at a Glance

We're seeking a proactive and detail-oriented Intake Specialist to join a growing healthcare organisation in the NDIS sector. This is a full-time, hybrid (once a month onsite) role for Philippine-based candidates employed under a proper PH setup.

To be considered, you'll need previous experience in healthcare and, ideally, exposure to NDIS processes . The role also requires you to be an effective communicator, highly efficient, and well-organised in managing multiple tasks while delivering exceptional service to clients and their families.

How You'll Make an Impact

  • Respond promptly to enquiries via phone, email, and voicemail, ensuring quick turnaround times
  • Coordinate initial service agreements, appointments, and onboarding documentation for new clients
  • Perform risk assessments during initial bookings and ensure appropriate allocation of clinicians based on caseloads and complexity
  • Support workflow management, including waitlists, handovers, and ramp-up schedules for new starters
  • Maintain high accuracy in diary and database management, ensuring seamless clinician availability forecasting
  • Promote a high standard of care and communication aligned with the organisation's values
  • Assist with reporting, auditing, and administrative support to ensure compliance and efficiency

What We're Looking For – You're the Perfect Fit if You:

  • Have previous experience in healthcare administration (non-negotiable)
  • Bring exposure to NDIS processes, frameworks, or participants (highly desirable)
  • Are an effective communicator with strong interpersonal skills
  • Are efficient and organised , with the ability to manage multiple tasks at once
  • Have high attention to detail and a commitment to delivering quality service
  • Are approachable, proactive, and able to build strong relationships with clients and teams

What Sets You Apart – You'll Shine Even Brighter With:

  • Prior experience in intake, client onboarding, or patient services within a healthcare or NDIS-focused setting
  • Familiarity with scheduling systems, CRMs, or healthcare databases
  • A tertiary qualification in business administration or a related field
  • A passion for making a meaningful impact in the disability and healthcare sector

Work Schedule & Employment Terms

  • Full-Time | Monday to Friday
  • Remote role for Philippine-based candidates
  • Proper Philippine employment setup (not freelance or project-based)

Perks & Benefits from Day 1

  • HMO with 1 free dependent
  • Life insurance
  • Paid leave credits
  • Government-mandated benefits including 13th month pay
  • Work-from-home equipment provided

How to Apply

To apply, please submit your application via our careers page here:

As part of your application, kindly include:

  • A 1–2 minute video introduction sharing your background and why you're a great fit for the role

This helps us understand your communication style, organisational skills, and relevant experience beyond your CV.

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