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Customer Support Specialist

2 weeks ago

Manila, National Capital Region, Philippines Coda Full time $4,000 - $6,000 per year
What We Do
Coda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we're trusted by 300 publishers—including Activision, Bigo, Electronic Arts, Moonton, and Riot Games—to grow their revenue and audiences worldwide
Our suite of solutions includes Custom Commerce, a fully customizable web store; Codapay, enabling seamless direct payments through API integration on publishers' websites; Codashop, the go-to marketplace for millions of gamers to purchase in-game content; and Distribution, extending Codashop content through our network of trusted commerce partners
Headquartered in Singapore with a team of 400 Codans, Coda has been recognized as an industry leader, named an APAC High Growth Company by Financial Times, one of Granite Asia's NextGenTech , a payments leader on Fortune's Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs
For more on how Coda helps publishers grow faster and smarter, visit
Customer Support at Coda
Join Coda's Customer Support team, where we treat both B2B and B2C clients as our front-line heroes. We are committed to delivering top-notch customer experiences 24/7, outperforming boundaries to provide empathetic and real-time support
To excel in our team, you should be a people person with superb communication skills, a natural team player, and a problem-solving ace. We are looking for someone with a customer-centric mindset to care for our internal and external clients, embodying our core value of customer focus in everything they do. Responsibilities Ensure that our customers have a great experience using our service by responding to their questions via SMS, e-mail, Facebook, CRM, and any other way that customers might think of to get in touch with us. Liaise with our mobile operator, Merchants and other partners as required to help quickly resolve any problems that customers have using our service. Perform marketing activities with close collaborations with our marketing team. Assist to conduct and carry out transaction tests to identify any potential issues of payment channels Requirements At least 2 years experience in a digital or online customer-focused support role Positive personality and attitude Flexible to changes and has a sense of urgency Excellent problem-solving skills Time management skills Good communication skills in Spanish and English to answer customers' queries in Spanish and English Comfortable working with rotating shifts Working at Coda
With Codans spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda's growth, and make a lasting impact
If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you
Our Perks*
Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter
Customized Benefits: Tailor your benefits with our flexible plan
Growth Opportunities: Unlock your potential through clear progression paths
Skill Development: Access training resources to fuel your personal and professional growth
Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering
Family Support: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs
Benefits are reviewed and updated on a yearly basis
We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued
Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings