Temporary Specialist, Quality Assurance

3 days ago


Quezon City, National Capital Region, Philippines TTEC Full time ₱250,000 - ₱500,000 per year

Temporary Specialist, Quality Assurance

Your potential has a place here with TTEC's award-winning employment experience. As a Temporary Quality Assurance Specialist working hybrid as needed by the business in Quezon City, Metro Manila, Philippines, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the Philippines says it all

What You'll be Doing

Do you have a passion to help boost performance? Do you love pinpointing areas for improvement?

You'll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts.

You'll report to the Quality Assurance Manager. You'll contribute to the success of the customer experience as well as the overall success of the team.

During a Typical Day, You'll

  • Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results.
  • Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations.
  • Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results.
  • Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process.
  • Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs.
  • Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary.
  • Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties.
  • Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate

What You Bring to the Role

  • High school diploma or equivalent
  • 6 months or more of customer service and call center experience
  • Understanding, interpreting, and manipulating data for reporting

What You Can Expect

  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Ask us about our paid time off (PTO) and wellness and healthcare benefits
  • And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement). Visit for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

LI-Hybrid
Primary Location

: PH-National Capital-Quezon City, Metro Manila



  • Quezon City, National Capital Region, Philippines Asticom Technology Inc Full time ₱800,000 - ₱1,200,000 per year

    A quality assurance (QA) specialist ensures services meet established quality standards and performance goals. They achieve this by monitoring processes, inspecting products, and recommending improvements to enhance reliability and minimize defects. They are crucial for maintaining customer satisfaction and preventing costly issues.Key Responsibilities of a...

  • Quality Assurance

    3 days ago


    Quezon City, National Capital Region, Philippines Direc Business Technologies, Inc. Full time ₱900,000 - ₱1,200,000 per year

    We are seeking a highly detail-oriented and proactive Quality Assurance (QA) Specialist to join our development team. The QA Specialist will ensure the delivery of high-quality and functional web and mobile applications by performing testing, identifying issues, and documenting resolutions. This role is essential in ensuring that software products are...

  • Quality Assurance

    3 days ago


    Quezon City, National Capital Region, Philippines DIREC BUSINESS TECHNOLOGIES INC. Full time ₱600,000 - ₱1,200,000 per year

    We are seeking a highly detail-oriented and proactive Quality Assurance (QA) Specialist to join our development team. The QA Specialist will ensure the delivery of high-quality and functional web and mobile applications by performing testing, identifying issues, and documenting resolutions. This role is essential in ensuring that software products are...


  • Quezon City, National Capital Region, Philippines Mixideo Ventures Inc. Full time ₱350,000 - ₱600,000 per year

    Job SummaryThe Quality Assurance Specialist plays a critical role in ensuring food safety, regulatory compliance, and product quality across all operational sites. This role oversees the implementation of HACCP, GMP, and quality control programs while providing technical support for product development and driving continuous improvement in sanitation,...


  • Quezon City, National Capital Region, Philippines JT's Manukan Grille Full time ₱240,000 per year

    uality assurance job description duties include ensuring that products and services meet the established standards of quality, reliability, usability, and performance. This involves drafting, interpreting, and implementing quality assurance policies and procedures, inspecting and auditing the quality system's implementation, monitoring and recording quality...

  • Quality Assurance

    3 days ago


    Quezon City, National Capital Region, Philippines Mashup Garage Full time ₱300,000 - ₱450,000 per year

    The Quality Assurance Intern will support the QA team in ensuring that mobile and web-based applications meet established standards of quality, including accessibility, usability, user experience, design, and performance. The intern will work closely with teams of quality assurance specialists, developers, designers, and project managers in an agile work...


  • Makati City, National Capital Region, Philippines Systems and Software Consulting Group Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    JOB SUMMARY:The Quality Assurance (QA) Specialist is responsible for ensuring that products and services meet the established standards of quality, including reliability, usability, and performance. The role involves designing and executing tests, identifying issues, and collaborating with the development team to improve the quality of the deliverables. The...


  • Makati City, National Capital Region, Philippines CHEQ Software Testing Full time

    OverviewJoin to apply for the Quality Assurance Specialist role at CHEQ Software Testing.Join our team and help drive data-driven insights to enhance performance and efficiencyResponsibilitiesGather and generate periodic performance data for analysis and reportingCollect attendance data and prepare monthly attendance reportsUpdate and maintain attendance and...


  • Quezon City, National Capital Region, Philippines Rex Education Full time ₱900,000 - ₱1,200,000 per year

    The role of the Line QC inspector is to check the materials in compliance with the standard QC checking and to ensure the quality and completeness of the materials in accordance with the approved requirements.Check materials in compliance with the standard QC Checking based on defect classifications.Check alignment with Rex product standards and...


  • Quezon City, National Capital Region, Philippines Globalland Property Management, Inc. Full time

    OverviewThe Quality Assurance (QA) Officer is responsible for monitoring and evaluating processes, systems, and outputs to ensure compliance with company standards, industry regulations, and customer requirements. This role ensures that products and services meet quality expectations and supports continuous improvement initiatives.ResponsibilitiesDevelop,...