Korean Bilingual Service Desk

2 weeks ago

Manila, National Capital Region, Philippines Capgemini Full time ₱15,000 - ₱30,000 per year
Role Requirements

Proficiency in Korean Language (verbal and written) is required.

Must be willing to work onsite at the Mall of Asia Business Complex.

Open to working in rotating schedules.

1 - 2 years' work experience in customer services support or having equivalent kind of skills experience, soft skills a must.

Must be able to work independently.

Strong interpersonal, analytical and customer service skills.

Ability to understand and follow oral and written instructions.

Strong English (verbal and written) skills.

Role Description

Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.

Applies understanding and knowledge of information systems products and services to assist users.

Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.

Coordinates referrals to appropriate technical, professional, or service personnel.

Receives and prioritizes issues and forwards using appropriate escalation procedures.

All other duties as assigned.


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