Service Desk/Incident/Service Request Management

Job Roles and Responsibilities:Team Leadership:• Supervise, coach, and develop a team of Service Desk Analysts• Set clear performance expectations and provide regular feedback.• Conduct performance reviews and address performance issues as needed.• Foster a positive and collaborative team environment.Service Delivery:• Ensure timely and effective...

Job Responsibilities:Team Leadership:• Supervise, coach, and develop a team of Service Desk Analysts.• Set clear performance expectations and provide regular feedback.• Conduct performance reviews and address performance issues as needed.• Foster a positive and collaborative team environment.Service Delivery:• Ensure timely and effective resolution...

Primary DetailsTime Type: Full timeWorker Type: EmployeeResponsible for providing high level of customer experience and resolution from various communication channels: phone, chat, email and portal for first level IT technical support globally covering both internal and external users. Perform IT Service Desk activities including the capture, analysis,...

FMC Corporation is a global leader in agricultural sciences, driven by our purpose: Innovation for Agriculture. Solutions for the Planet. We are passionate about the power of science to solve agriculture's biggest challenges. With one of the most productive and diversified pipelines in the industry, FMC is delivering cutting-edge and next-generation crop...

FMC Corporation is a global leader in agricultural sciences, driven by our purpose: Innovation for Agriculture. Solutions for the Planet. We are passionate about the power of science to solve agriculture's biggest challenges. With one of the most productive and diversified pipelines in the industry, FMC is delivering cutting-edge and next-generation crop...

Service Desk Analyst We're looking for an L1 Service Desk Analyst to be the first point of contact for IT support. You'll handle day-to-day technical issues, log tickets, and make sure users get timely assistance. Complex cases will be escalated to higher-level teams, but you'll own the initial response and troubleshooting.Key ResponsibilitiesServe as the...

Job Description:We are looking for a skilled and customer-focused Service Desk Analyst to join our IT team. The role involves providing first-level support for IT incidents and service requests, ensuring quick resolution and excellent customer service.Key Responsibilities:Act as the first point of contact for users via phone, email, or ticketing system.Log,...

About The Opportunity  This Service Desk Analyst position is a Remote Philippines based role. At Netrix Global, the Service Desk Analyst will provide timely and accurate tier one technical support to all clients generated from calls and emails, as well as ticket escalations and assignments from management. They will require an aptitude for working with...

OverviewThe Service Desk Team Lead is a critical role in maintaining the HedgeServ global engineering and operations functions. This role includes the support, maintenance, and the coordination of resources in support of both the tech stack and the operations technologies that facilitate their management. The position will reflect a combination of technology...

Role DescriptionContact with user via phone, chatbot, Self-Service Portal and mail, gather all the additional information on an incident as per KM, troubleshooting and resolving users' technical issues. Providing IT support to all respective clients in relevant language. Acting as single point of contact for users, logging and managing contacts (calls, web...