Multilingual Service Desk Agent

2 weeks ago

Manila, National Capital Region, Philippines StaffLink Express Full time ₱90,000 - ₱100,000 per year

Job Title: Multilingual Service Desk Agent (

German

)

Category: Service Desk / End User Services

Location: Taguig, Metropolitan Manila, Philippines (Onsite)

Salary: PHP 90,000–100,000

Employment Type: Full-Time

Headcount: 8

Job Overview:

We are hiring Multilingual Service Desk Agents (German) to join our onsite team in Taguig. This role is ideal for candidates who can communicate fluently in German and possess strong technical aptitude. Prior service desk experience is an advantage but not required as long as you can perform basic troubleshooting and understand technical terminologies. Relocation support is available for qualified candidates from outside the Philippines.

Qualifications:

With or without prior Service Desk experience

Minimum of 2 years' experience in Technical Support

Ability to speak, read, and write in German

Permanent resident visa or active TRV holders preferred

Educational requirement: Vocational Diploma, Short Course Certificate, Undergraduate, or Bachelor's Degree in any field

Native German speakers or non-natives with C1 proficiency are encouraged to apply

Open to foreign candidates willing to relocate (relocation package provided)

Must be open to onsite work in Taguig or Ortigas

Key Responsibilities:

Resolve customer issues using strong customer service, troubleshooting, and problem-solving skills

Respond to user inquiries via phone, email, and ticketing systems with speed, accuracy, and professionalism

Collaborate with local management, colleagues, and clients to ensure complete satisfaction with issue resolution

Produce high-quality work with fast and accurate turnaround

Follow standard procedures and escalation protocols when resolving problems

Acquire deep understanding of tools, products, policies, and procedures

Maintain punctuality, adhere to shift schedules, and follow assigned rest days

Notify management of planned leaves and comply with company handbook guidelines

Maintain quality standards aligned with defined performance metrics

Address quality deficiencies promptly

Submit required service delivery reports

Provide feedback to management regarding potential issues or opportunities for process improvement

Attend scheduled team meetings and required trainings

Required Skills & Competencies:

Proficiency in German and English (written and verbal)

Strong attention to detail

Solid computer literacy and technical understanding

Strong analytical and problem-solving skills

Ability to map and understand processes

Proactive, service-oriented, and able to multitask

Strong interpersonal skills, including empathy and effective verbal communication

Background in IT, Finance, or HR is an advantage

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