Services Operations Developer

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Services Operations Developer - Enterprise Automation
Role Overview
We are seeking a highly skilled Developer based in the Philippines to join our global technology team. This role will focus on designing, building, and scaling automation processes, and data-driven workflows leveraging AI-powered IDEs, enterprise search engines, and other enterprise AI platforms. The ideal candidate has strong experience in leveraging AI frameworks and tools to deliver intelligent solutions that improve business efficiency and decision making.

Key Responsibilities
AI-Powered Development

• Build and maintain applications leveraging Automation Tools, AI-powered IDEs, and enterprise AI tools
• Develop scalable automation workflows that reduce manual effort and accelerate business processes
• Identify opportunities for automation and recommend solutions to business leaders
• Configure and optimize enterprise AI search engines for knowledge management, content retrieval, and employee productivity
• Implement retrieval-augmented generation (RAG) workflows to enhance enterprise knowledge accessibility and improve new hire effectiveness
• Creation of automation utilizing AI technologies to create efficiencies in services team members day to day work
• Create scalable, secure solutions aligned with enterprise IT Standards
• Stay current on emerging AI technologies, tools, and best practices

Qualifications & Skills
Technical Skills:

• Proficiency in Python, JavaScript/TypeScript, Apex (Salesforce-specific), or similar languages
• Hands-on experience with enterprise AI tools primarily GitHub Co-Pilot, , and or similar type tools
• Familiarity with cloud platforms focus on GCP and API integrations
• Familiarity with AI frameworks (TensorFlow, PyTorch, LangChain, etc.)

Preferred Experience:

• 3 to 5 years of experience of software development, Coding with AI, information systems, or other equivalent experience
• Building scalable process automation in enterprise environments that integrates with Salesforce, Slack, and Microsoft applications
• Working with AI-powered IDEs (e.g., , GitHub Copilot, or Replit AI)
• Experience collaborating with global teams in a SaaS or enterprise software context
• Knowledge of MLOps / LLMOps practices for deployment and monitoring is a plus

Soft Skills:

• Strong problem-solving and critical thinking mindset with ability to translate business needs into technical solutions
• Time management and prioritization of multiple competing deadlines
• Autonomously takes ownership of their work with a passion for innovation and continuous improvement

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.