Service Operations Analyst

2 weeks ago

Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time ₱1 - ₱2 per year

SUMMARY

The primary purpose of this position is to complete the administrative functions for every won opportunity, to closely work with our Project Management and Sales Teams to ensure complete and efficient customer setup, and finally to generate precise billing and financial data on these contracts going forward.

JOB RESPONSIBILITIES

  • Receive and process incoming won opportunities from Salesforce to Service Now.
  • Monitoring of daily Salesforce emails and reports
  • Staging all Service Now financial forms – contracts, work types, rate cards, expense lines, etc.
  • Submitting all new materials to colleagues and management for Contract Quality Assurance through the Service Now contract approval procedure
  • Project Setup and Communication to Project Management team:
  • Setting up Service Now projects with initial templates, benefit plans, and various other administrative support information
  • Notifying and working closely with PMO leadership to ensure complete and efficient transfer to onboarding team
  • Ongoing Contract Management and Billing for all service now contracts, projects, and other services through expense line review and processing. These lines will provide invoice data for all monthly recurring revenue, project fees, and hourly fees.
  • Supplement and report detailed financial information to Ascend Finance department by providing context and further analysis to contract structure, onboarding timelines, customer churn information, project statuses, change orders, hourly usage trends, drops or increases in monthly recurring revenue
  • Demonstrate clear and precise communication with all adjacent departments, wherever Service Operations are concerned
  • Train and onboard new hires to Service Operations
  • Partner with other teams on internal project and growth initiatives, specifically those relating to internal tools and procedures
  • Other Responsibilities as assigned by management

QUALIFICATIONS

  • 5+ years of Account Management experience
  • Advanced computer skills, including Microsoft Office applications, specifically Microsoft Excel
  • Finance and IT experience is a plus
  • ServiceNow experience is a plus

JOB REQUIREMENTS

  • Should be willing to accept a long-term work-from-home arrangement.
  • Should be amenable to a permanent night shift schedule.

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