Senior Support Engineer

5 days ago

Cebu City, Central Visayas, Philippines The CodeBox Inc. Full time ₱900,000 - ₱1,200,000 per year

About the Role

A fast-growing tech company is seeking a proactive and technically skilled
Support Engineer

to join its Customer Support team. This is a client-facing role where you will provide first- and second-tier technical support, troubleshoot issues across various platforms, and work closely with internal teams to ensure customers receive world-class service.

If you enjoy solving complex problems, thrive in fast-paced environments, and have excellent communication skills, we'd love to hear from you.

Key Responsibilities

  • Provide first and second-line technical support to customers via email, chat, and video calls.
  • Troubleshoot and resolve technical issues related to Windows environments, networking, SQL queries, and hardware setups (e.g., switches, cameras).
  • Maintain clear, professional, and polite communication in fluent English (spoken and written).
  • Collaborate with internal teams to escalate and resolve complex cases.
  • Analyze and think creatively to solve edge-case or duplicate issues efficiently.
  • Document solutions and maintain internal knowledge bases.
  • Work independently while contributing actively as a team player.

Requirements

  • Fluent in English with strong written and verbal communication skills.
  • Availability to work during US business hours

(EST or PST).
- Previous customer-facing experience, preferably in technical support or IT.
- 5+ years experience as Support Engineer

Strong technical knowledge in:

  • Windows OS and systems administration
  • Networking concepts (IP, switches, DNS, firewalls)
  • SQL queries and basic database troubleshooting
  • A natural problem-solver with a strong analytical mindset.
  • Friendly, patient, and professional personality with a passion for helping customers.
  • Experience with support ticketing systems is a plus.

Why Join Us?

  • Be part of an innovative company at the forefront of technology.
  • Work with a passionate, global team that values collaboration and growth.

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