Administration Officer

3 days ago

Clark Freeport Zone, Philippines Shore360, Inc Full time ₱30,000 - ₱45,000 per year

About the Role

We are seeking a highly organized and detail-oriented Installation Coordinator / Administration Officer to manage and support the end-to-end installation process for our customers. In this role, you will coordinate schedules, handle customer communication, process paperwork, and ensure all installation documentation meets compliance and quality standards.

You will be the key link between customers, installers, and internal teams—making sure every project runs smoothly, deadlines are met, and customer satisfaction is maintained at the highest level.

Key Responsibilities

  • Scheduling & Coordination
  • Book installation dates into the scheduling system.
  • Liaise with customers and installers regarding installation timelines.
  • Generate and issue purchase orders to installers.
  • Convert sales orders to invoices and print picking slips before installations.
  • Customer Communication
  • Respond to customer queries and provide updates throughout the installation process.
  • Create and distribute SG Handover / Customer Information Packs.
  • Ensure all customer inquiries (sales & service) are logged clearly into SAM.
  • Documentation & Compliance
  • Submit Energy Retailer & Distributor Grid Connection applications.
  • Perform quality checks on sales orders pushed to EXO from SAM, ensuring accuracy in system details and STC quantities.
  • On job completion, verify installer-submitted job folders for completeness per Contractor Agreement.
  • Upload job documents/photos to Formbay, ensuring correct serial numbers.
  • Process Formbay applications and set up online monitoring platforms/portals.
  • Submit retailer paperwork for grid connections and meter upgrades.
  • Financial Administration
  • Ensure payments are received on time and follow up on outstanding amounts.
  • Assist with processing credit card payments.
  • Receipt purchase orders in EXO after all job documents are complete.
  • Complete end-of-month duties including PO and SO listings, invoicing, receipting, and responding to accounting department inquiries.

Preferred Qualifications

  • Bachelor's degree in Business Administration or a related field.
  • Knowledge of EXO or similar accounting systems.
  • Strong computer literacy and data entry accuracy.

Essential Experience & Skills

  • Strong customer service skills with a professional phone manner.
  • Proven administrative experience in a fast-paced environment.
  • High attention to detail and strong organizational skills.
  • Ability to meet deadlines, especially during month-end and financial close.

Why Join Us?

  • Be part of a collaborative and customer-focused team.
  • Work on diverse and rewarding projects.
  • Opportunities for professional growth and development.

ShoreXtra Perks

  • Bronze Badge Referral reward for Shore360 employees
  • Free barista-style coffee
  • Free parking and jeepney services
  • Highly engaged team
  • Unlimited potential for growth
  • Challenging role
  • Fun and family-oriented working environment

Work Set Up:

  • On-Site
  • Monday to Friday, 8:00 am - 4:00 pm

Job Types: Full-time, Permanent

Pay: Php30, Php45,000.00 per month

Benefits:

  • Health insurance

Education:

  • Bachelor's (Preferred)

Experience:

  • any CRM: 1 year (Preferred)

Work Location: In person

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