Client Support Lead

2 weeks ago

Manila, National Capital Region, Philippines Inside Out Full time ₱132,000 per year

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Client Support Lead

$1,100/month

Handling new and existing clients is crucial for a lengthy business relationship. Doing it right the first time is quite essential for new clients, this creates an everlasting impression on how the client will be treated, supported and handled throughout their experience with our company.

  • Scope of work:
    • Serve as the first point of contact for all clients, ensuring a professional and responsive experience.
    • Leverage multiple communication channels email, text, and phone calls to provide timely support and updates.
    • Take immediate action on client escalations and manage updates within the platforms we use.
    • Provide secondary support for onboarding new clients and assisting with scheduled meetings.
    • Act as a dedicated outbound representative for clients who specifically require outbound calls or additional assistance.
    • Work effectively with minimal supervision, demonstrating reliability and accountability.
    • Show proactive behavior by identifying and addressing potential issues before they arise.

Role preference

1. Preferably with at least 1 year experience as a Customer Success Manager or support role

2. Excellent or Neutral accent

3. Excellent use of the English language both written and spoken

4. Tech savvy but no IT Level kind of savvy

Tools/Experience

1. Gmail

2. Google spreadsheet

2. Ring Central preferred but not required

Basic requirements

1. Back up power and ISP

2. Amendable in changes with schedule if an emergency arises

3. At least 16gb RAM

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