Client Support Lead

2 days ago

Manila, National Capital Region, Philippines Inside Out Full time ₱10,000 - ₱15,000 per year

** IMPORTANT ** WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:

Client Support Lead

$1,100/month

Handling new and existing clients is crucial for a lengthy business relationship. Doing it right the first time is quite essential for new clients, this creates an everlasting impression on how the client will be treated, supported and handled throughout their experience with our company.

  • Scope of work:
    • Serve as the first point of contact for all clients, ensuring a professional and responsive experience.
    • Leverage multiple communication channels email, text, and phone calls to provide timely support and updates.
    • Take immediate action on client escalations and manage updates within the platforms we use.
    • Provide secondary support for onboarding new clients and assisting with scheduled meetings.
    • Act as a dedicated outbound representative for clients who specifically require outbound calls or additional assistance.
    • Work effectively with minimal supervision, demonstrating reliability and accountability.
    • Show proactive behavior by identifying and addressing potential issues before they arise.

Role preference

1. Preferably with at least 1 year experience as a Customer Success Manager or support role

2. Excellent or Neutral accent

3. Excellent use of the English language both written and spoken

4. Tech savvy but no IT Level kind of savvy

Tools/Experience

1. Gmail

2. Google spreadsheet

2. Ring Central preferred but not required

Basic requirements

1. Back up power and ISP

2. Amendable in changes with schedule if an emergency arises

3. At least 16gb RAM

  • Client Support Team Lead

    2 days ago

    Manila, National Capital Region, Philippines TP ICAP Full time

    Group OverviewThe TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity...

  • Client Services Lead

    2 days ago

    Manila, National Capital Region, Philippines Lumen Partners Full time ₱1,500,000 - ₱3,000,000 per year

    Department:Service DeliveryLocation:Remote (Philippines)About Lumen PartnersAt Lumen Partners, we specialize in empowering remote teams with specialist virtual assistants. We are a precision partner for distributed workforces, providing meticulously vetted professionals and industry experts who are ready to seamlessly integrate into your existing workflows....

  • Client Onboarding Lead

    6 days ago

    Manila, National Capital Region, Philippines PEARL Full time ₱1,200,000 - ₱2,400,000 per year

    Description:Work Arrangement: Fully remoteJob Type: Full-timeWork Schedule: 40 hours per week, with core hours between 9 AM – 6 PM ESTLocations: Remote, open to candidates in PHAbout Pearl Talent::Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in...

  • Client Support Analyst

    13 hours ago

    Manila, National Capital Region, Philippines Parameta Solutions Full time $40,000 - $60,000 per year

    The TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity and data...

  • Client Support Specialist

    2 days ago

    Manila, National Capital Region, Philippines ClinicMind Full time

    We are a Health IT and RCM service company with a leading-edge EHR software product and a medical billing BPO. We are looking for an enthusiastic Client Support Specialist. This role involves a broad range of responsibilities, from responding to client inquiries to troubleshooting and beyond. The ideal candidate is a problem-solver, an effective...

  • Client Support Specialist

    2 days ago

    Manila, National Capital Region, Philippines Emapta Full time

    Shape Global Projects Through Smart Collaboration Behind every winning project is a specialist who keeps communication flowing and details on point. That's where you come in. Turn your organizational skills into global impact. In this role, you'll be part of an international environmental services team driving projects that make communities safer and more...

  • Client Service Team Lead

    1 week ago

    Manila, National Capital Region, Philippines FlyFlat Full time ₱1,500,000 - ₱3,000,000 per year

    Client Service Team Lead | Remote | Luxury TravelAbout FlyFlatFlyFlat helps founders, investors, and executives book international business and first-class flights at unbeatable rates- often 30-80% below retail. We combine proprietary booking methods with 24/7 white-glove concierge service to make premium travel seamless.We've grown from 12 to 66 people in...

  • Client Service Team Lead

    2 days ago

    Manila, National Capital Region, Philippines FlyFlat Full time $12,000 - $18,000 per year

    Client Service Team Lead | Remote | Luxury Travel About FlyFlat FlyFlat helps founders, investors, and executives book international business and first-class flights at unbeatable rates- often 30-80% below retail. We combine proprietary booking methods with 24/7 white-glove concierge service to make premium travel seamless. We've grown from 12 to 66 people...

  • Client Support Consultant

    1 week ago

    Manila, National Capital Region, Philippines Atticus Advisory Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

    We are looking for proactive and client-focused Client Support Executives/Sr. Client Support Executives to join our growing team in SEA. This role will act as the local point of contact for clients in the Philippines and play a key part in ensuring a smooth experience for users of ourdigital solutions. He/she will work closely with our internal teams in...

  • Client Support Senior Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines The Depository Trust & Clearing Corporation (DTCC) Full time ₱1,200,000 - ₱2,400,000 per year

    Are you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills...