Insurance Processor II

1 week ago

Manila, National Capital Region, Philippines RealPage Full time $40,000 - $60,000 per year
Description :SUMMARYPRIMARY RESPONSIBILITIES
  • Provide insurance, corporate, and license document review, indexing, and processing.
  • Vendor and insurance agent outreach via phone and/or email.
  • Maintain SLA for assigned Salesforce tickets regarding internal/external customer inquiries.
  • Participate in product testing related to system enhancements to ensure the integrity of the processing application is not impacted. Report issues to the quality control team and leadership.
  • Participate in campaigns that improve vendor approval metrics, including prospecting for Credential Key Program participants.
  • Must meet KPI metrics regarding quality and jobs per hour.
  • Document vendor account records by providing clear and concise updates regarding transactions.
  • Perform additional duties as required.
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
  • High school diploma or equivalent required
  • Excellent language and communication skills (written and verbal)
  • Knowledge of property & casualty insurance
  • Credential Key Program experience preferred
  • Strong attention to detail
  • Strong organizational ability; must be able to handle multiple tasks simultaneously
  • Proficient knowledge of MS Word, Excel, and Outlook required
  • Able to learn new processes and tools in a fast-paced environment

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