Product Support Representative Senior

1 day ago

Makati City, National Capital Region, Philippines FIS SG SYSTEMS PHILIPPINES INC. Full time $60,000 - $80,000 per year

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?

Role location: Hybrid (three days in-office, two days virtual)

About the role:

As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application. Perform validations using mathematical and statistical knowledge & risk domain.

What you will be doing:

  • Work in areas of Asset liability management, Interest Rate Risk, Liquidity Risk. IRRBB
  • Support the production of internal and external global client on liquidity regulatory reporting (LCR, ALMM, NSFR, IRR, Funding Plan).
  • Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results.
  • Provide solutions to client issues through the inbuild financial and application knowledge.
  • Assist clients in resolving application-related issues promptly and effectively, ensuring their concerns are addressed.
  • Anticipate evolving client needs and develop strategies to meet those needs.
  • Participate in incident management process and coordinate until issues are resolved and RCAs are delivered.
  • Ensure comprehensive handover from Professional Services team to Client Services of new projects.
  • Report new or recurring problems to product management and/or product development departments

What you will bring:

  • Prior banking experience preferred
  • Strong analytical, organizational and time management skills
  • The ability to work independently
  • You are an excellent communicator and strong problem-solver
  • Knowledge of FIS products a plus

What we offer you :

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

  • Flexible and creative work environment
  • Diverse and collaborative atmosphere
  • Professional and personal development resources
  • Opportunities to volunteer and support charities
  • Competitive salary and benefits

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