Credit and Collections Analyst

Who are we?

Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 
 

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you—because when you feel valued, you're empowered to do your best work.

Job Summary

Manages the activities of credit approval and credit collection. Develops, implements and maintains systems, procedures, and policies. Recommends credit limits and handles special credit arrangements and problem collection accounts. Oversees analysis of accounts receivable, aging of accounts to determine overdue accounts, and collection procedures. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Responsibilities
Collections

• Oversees analysis on customer credit worthiness within established guidelines to make recommendations regarding extension of credit and credit amounts

• Assists in the establishment and implementation of credit and collections policies to maximize sales, improve collections of customer accounts receivables and reduce outstanding aged accounts receivable balances by working in conjunctions with VP's, Account Executives, CSM, and Legal

• Oversees the processes responsible in crediting qualifying new and existing customers

• Leads the establishes policies and procedures for review and follow-up of delinquent customer accounts receivable balances.

• Engages with customers, sales and finance to understand and resolve undisputed collection issues

• Provides operational support for accounts receivable balances outsourced for collections

Financial Transactions

• Is responsible for customers open balances collections, trial balance reconciliations, unapplied payments & unapplied credit memos reconciliation

Tracking and Communication

• Manages pro-active collections activities to highlight customer balances due in the current period and implement procedures for customer communications to obtain assurances of payment within payment terms

Operations

• Monitors accuracy of customer data in accounts receivable database to assist in collections activities

• Assists by providing analytical thoughts as guidance to peers on complex problems

Reporting

• Provides timely recommendations to management for customer accounts receivable balances in dispute

• Oversees maintenance of customer credit and collections documentation to support audit and legal requirements

• Follows up on reporting for Supervisor as required

System & Process Efficiencies

• Leads and participates in special projects as assigned by Management

• Absorbs challenging accounts from peers

• Participates in all new and existing systems acquisitions – testing

Qualifications

• 5+ years of relevant experience

• Bachelor's degree preferred

• CBA/CBF or equivalent certification preferred

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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