Workforce RTA

1 week ago


Muntinlupa, Philippines TASQ Staffing Solutions Full time
About the job: WFM RTA (Alabang) | Onsite

Responsibilities:

  • Regularly performs volume and performance analysis and proactively communicate possible impacts to business
  • Supports management with all necessary reports and planning models to facilitate the process of decision-making.
  • Monitors actual activities and compares them to plan and make recommendations for immediate changes
  • Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers
  • Ensures that pre-planned activities are being scheduled in advance and communicated effectively
  • Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing

Requirements:

  • Candidate must possess at least a bachelor's/college degree.
  • 1 year minimum experience in Workforce Management
  • Excellent skills in scheduling and real-time time management a must
  • Strong organizational skills to ensure critical timelines are met
  • Ability to effectively prioritize workload in a fast-paced, real-time, and frequently changing environment while remaining detailed and organized
  • Flexible and willing to work in shift schedules



  • Workforce RTA

    2 days ago


    Muntinlupa City, Philippines TASQ Staffing Solutions Full time

    Position: WFM RTA (Alabang) | Onsite Requirements: Possess at least a Bachelor's or College DegreeMinimum of 1 year experience in Workforce ManagementStrong skills in scheduling and real-time management are essentialExcellent organizational abilities to meet critical deadlinesCapable of prioritizing tasks effectively in a fast-paced, dynamic environment...


  • Muntinlupa, Philippines eClerx Full time

    eClerx Muntinlupa City, National Capital Region, Philippines Workforce Management Analyst - RTA eClerx Muntinlupa City, National Capital Region, Philippines 2 days ago Be among the first 25 applicants Job Title: Workforce Management – Real Time Analyst (RTA) Work Setup: Onsite Reports To: Workforce Manager / WFM Supervisor Position Summary The Real...


  • Muntinlupa City, Philippines TASQ Staffing Solutions Full time

    About the job WFM RTA (Alabang) | Onsite Requirements: 1 year minimum experience in Workforce ManagementCandidate must possess at least a bachelor's/college degree.Excellent skills in scheduling and real-time time management a mustStrong organizational skills to ensure critical timelines are metAbility to effectively prioritize workload in a fast-paced,...


  • Muntinlupa City, Philippines TASQ Staffing Solutions Full time

    About the job WFM RTA (Alabang) | Onsite Responsibilities: Regularly performs volume and performance analysis and proactively communicate possible impacts to business Supports management with all necessary reports and planning models to facilitate the process of decision making Monitors actual activities and compare it to plan and make recommendations for...

  • Real Time Analyst

    2 weeks ago


    Muntinlupa, Philippines Pinnacle Intelligence Full time

    Overview Job Title: Real Time Analyst (RTA) at Pinnacle IntelligenceLocation: Alabang (On-site), Muntinlupa City, Metro Manila, PhilippinesDepartment: Workforce Management (WFM) / OperationsReports To: WFM Manager / Operations Manager Join to apply for the Real Time Analyst role at Pinnacle Intelligence. Responsibilities Real-time Performance Monitoring &...


  • Muntinlupa, Philippines Majorel Full time

    Majorel Muntinlupa City, National Capital Region, Philippines Overview We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible...


  • Muntinlupa, Philippines Majorel Full time

    Majorel Quezon City, National Capital Region, Philippines Overview We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions...