Workforce Real Time Analyst

Company DescriptionXMC Inc. is a Business Process Outsourcing Agency dedicated to delivering essential services through comprehensive customer service solutions. We strive to provide access to high-quality support that meets the needs of our clients. Our commitment to excellence and customer satisfaction sets us apart in the industry.Role DescriptionThis is...

About the job WFM RTA (Alabang) | Onsite Requirements: 1 year minimum experience in Workforce ManagementCandidate must possess at least a bachelor's/college degree.Excellent skills in scheduling and real-time time management a mustStrong organizational skills to ensure critical timelines are metAbility to effectively prioritize workload in a fast-paced,...

About the job WFM RTA (Alabang) | Onsite Requirements: 1 year minimum experience in Workforce Management Candidate must possess at least a bachelor's/college degree. Excellent skills in scheduling and real-time time management a must Strong organizational skills to ensure critical timelines are met Ability to effectively prioritize workload in a fast-paced,...

About PenbrothersPenbrothers is an HR and remote talent management partner and one of the fastest-growing companies in the Philippines. We connect talented Filipinos to global opportunities with high-growth startups and dynamic companies, enabling them to build careers from the comfort of their own homes. We provide end-to-end support in recruitment, HR,...

REAL-TIME ANALYST Work On-site in Cebu City Shifting Schedule Job Responsibilities: 1. Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives. 2. Perform continual analysis of current performance and...

Overview We are seeking a detail-oriented and proactive Real-Time Analyst (RTA) to join our Workforce Management (WFM) team supporting a retail account. The RTA will monitor call volumes, agent productivity, and adherence to schedules in real time to ensure service level targets are met while balancing operational efficiency and customer experience....

The Real-Time Analyst (RTA) plays a critical role in ensuring smooth daily operations by monitoring queues, managing agent schedule adherence, and providing real-time insights to support optimal staffing and service levels. This role partners closely with Operations and Workforce Management to drive efficiency and meet client expectations in a fast-paced BPO...

The Real-Time Analyst (RTA) plays a critical role in ensuring smooth daily operations by monitoring queues, managing agent schedule adherence, and providing real-time insights to support optimal staffing and service levels. This role partners closely with Operations and Workforce Management to drive efficiency and meet client expectations in a fast-paced BPO...

We are seeking a detail-oriented and proactive Real-Time Analyst (RTA) to join our Workforce Management (WFM) team supporting a retail account. The RTA will be responsible for monitoring call volumes, agent productivity, and adherence to schedules in real time. This role ensures service level targets are consistently met while balancing operational...

Real Time Analyst – UnifyCX UnifyCX in Quezon City is seeking a Real Time Analyst to monitor live call center operations, ensure optimal staffing and service levels, and make real‑time decisions across shifts. Work Location / Setup: Philippines | On‑SiteShift Schedule: 5‑day work week | Graveyard What You Will Do Monitor real‑time call volume,...