Workforce Real Time Analyst

1 week ago

Muntinlupa City, Philippines TASQ Staffing Solutions Full time
About the job WFM RTA (Alabang) | Onsite

Requirements:

  • 1 year minimum experience in Workforce Management
  • Candidate must possess at least a bachelor's/college degree.
  • Excellent skills in scheduling and real-time time management a must
  • Strong organizational skills to ensure critical timelines are met
  • Ability to effectively prioritize workload in a fast-paced, real-time, and frequently changing environment while remaining detailed and organized
  • Flexible and willing to work in shift schedules on-site

Responsibilities:

  • Regularly performs volume and performance analysis and proactively communicate possible impacts to business
  • Supports management with all necessary reports and planning models to facilitate the process of decision-making.
  • Monitors actual activities and compares them to plan and make recommendations for immediate changes
  • Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers
  • Ensures that pre-planned activities are being scheduled in advance and communicated effectively
  • Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing

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