Service Desk Dispatcher

1 week ago

Manila, Philippines STAFFVIRTUAL Full time

Account overview: Is a managed office solutions provider offering integrated technology services to businesses. With over 25 years of industry experience, they deliver tailored solutions to enhance productivity and efficiency. Core Services: Managed IT ServicesPrint SolutionsCloud ServicesSecurity Solutions The Service Desk Dispatcher is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests. Perform service request intake from clients; assign, scheduleand dispatch service engineers for remote or onsite service according to urgency, and contractual service level objectives (SLOs). Strong communication skills is a must. Qualifications: Computer and operating system knowledge Interpersonal skills: such as telephony skills, communication skills, active listening and client-care Ability to stay organized and adapt to changes quickly Technical awareness: ability to match resources to technical issues appropriately Service awareness of all the organizations key IT services for which support is being provided Understanding of support tools, techniques, and how technology is used to provide IT services Typing skills to ensure quick and accurate entry of service request details Self-motivated with the ability to work in a fast-moving environment Duties & Responsibilities: Act as the single point of contact to the client for all types of service requests Coordination of all IT support groups to ensure maximum utilization of techs Pre-process service requests as they arrive through email, manual entry, or direct client input Schedule internal and field technical resources on the ConnectWise dispatch portal Monitor resource schedules to ensure prompt time entry on service requests Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Improve client service, perception, and satisfaction through abundance of communication Fast turnaround of client requests Assist with monthly billing (in some cases) Ability to work in a team and communicate effectively Improve usage and increase productivity of IT support resources Escalate service requests that cannot be scheduled within agreed service levels Enter all work as service tickets into ConnectWise as needed Shift: 9:00 PM to 6:00 AM PHT Perks: Remote Work SetupCompany Laptop providedHMO Coverage on Day 1 + Free HMO Dependent After 6 MonthsPaid Time Off (Vacation Leave, Sick Leave, Birthday Leave, Maternity Leave, Paternity Leave, Solo Parent Leave, and more)Unused Leave ConversionAttendance BonusAnnual BonusMonthly Prizes and BonusesPHP 10k to 30k Referral Bonus

  • Service Desk Dispatcher

    3 days ago

    Manila, National Capital Region, Philippines STAFFVIRTUAL Full time

    Account overview: Is a managed office solutions provider offering integrated technology services to businesses. With over 25 years of industry experience, they deliver tailored solutions to enhance productivity and efficiency. Core Services: Managed IT ServicesPrint SolutionsCloud ServicesSecurity Solutions The Service Desk Dispatcher is responsible for...

  • Service Desk Dispatcher

    6 days ago

    Manila, Philippines STAFFVIRTUAL Full time

    Account overview: Is a managed office solutions provider offering integrated technology services to businesses. With over 25 years of industry experience, they deliver tailored solutions to enhance productivity and efficiency. Core Services: Managed IT ServicesPrint SolutionsCloud ServicesSecurity Solutions The Service Desk Dispatcher is responsible for...

  • Service Desk Dispatcher

    7 days ago

    Manila, Philippines STAFFVIRTUAL Full time

    Account overview: Is a managed office solutions provider offering integrated technology services to businesses. With over 25 years of industry experience, they deliver tailored solutions to enhance productivity and efficiency. Core Services: Managed IT ServicesPrint SolutionsCloud ServicesSecurity Solutions The Service Desk Dispatcher is responsible for...

  • IT Service Desk

    5 days ago

    Manila, National Capital Region, Philippines Asticom Technology Inc Full time ₱900,000 - ₱1,200,000 per year

    Job Roles and Responsibilities:Team Leadership:• Supervise, coach, and develop a team of Service Desk Analysts• Set clear performance expectations and provide regular feedback.• Conduct performance reviews and address performance issues as needed.• Foster a positive and collaborative team environment.Service Delivery:• Ensure timely and effective...

  • IT ConnectWise Dispatcher

    5 days ago

    Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time

    OverviewThe Dispatcher plays a key role in ensuring smooth ticket flow and effective client communication within the Service Delivery team. This position requires hands-on experience with ConnectWise PSA (Manage), strong triage and scheduling skills, and the ability to align service requests with SLAs, engineer availability, and tier levels.Key...

  • IT Service Desk

    5 days ago

    Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱32,000 - ₱40,000 per year

    We are hiring 100 Service Desk that can START ASAP, on the following site:[ ] Mckinley, Taguig[ ] Quezon Avenue, Quezon CityMckinley Taguig - up to 32K Package + night differential[ ] College Undergraduate with 1 year IT Service Desk experience[ ] Amenable to attend one day onsite process ASAP - Same day JO[ ] CAN START ASAP[ ] Willing to be assigned on a...

  • Service Desk Engineer

    5 days ago

    Manila, National Capital Region, Philippines Zenzero Full time ₱400,000 - ₱600,000 per year

    Service Desk EngineerThe Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets...

  • IT Service Desk

    5 days ago

    Manila, National Capital Region, Philippines HGS Offshore Staffing Solutions Full time ₱600,000 - ₱1,200,000 per year

    POSITION PURPOSEThe Site Support Technician role encompasses all service desk support functions as well as site systems support within the PBA Technology managed service remit, including but not limited to managed retail pharmacies, managed medical centres, and managed EBOS Group corporate entities.Provide support to the Service Delivery Team Lead, ensuring...

  • Service Desk Engineer

    2 weeks ago

    Manila, Philippines EIL Global Full time

    Overview EIL Global Manila, National Capital Region, Philippines Service Desk Engineer role for one of our clients. Work model: Work From Office. Fluent in Mandarin, Korean, or Japanese is required for IT Desk Support. Candidate should be based in the Philippines. Responsibilities Provide IT infrastructure field support including troubleshooting hardware,...

  • Dispatcher

    1 week ago

    Valenzuela, Metro Manila, Philippines Jade Solutions and Management Services Full time ₱400,000 - ₱600,000 per year

    Position OverviewThe Dispatcher is responsible for coordinating, scheduling, and monitoring trucking operations to ensure the efficient and timely delivery of goods. The role involves close communication with drivers, clients, and the operations team to address scheduling, routing, and service concerns.Key ResponsibilitiesSchedule and assign drivers for...