Service Desk Dispatcher

4 weeks ago

Manila, Philippines STAFFVIRTUAL Full time

Account overview: Is a managed office solutions provider offering integrated technology services to businesses. With over 25 years of industry experience, they deliver tailored solutions to enhance productivity and efficiency. Core Services: Managed IT ServicesPrint SolutionsCloud ServicesSecurity Solutions The Service Desk Dispatcher is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests. Perform service request intake from clients; assign, scheduleand dispatch service engineers for remote or onsite service according to urgency, and contractual service level objectives (SLOs). Strong communication skills is a must. Qualifications: Computer and operating system knowledgeInterpersonal skills: such as telephony skills, communication skills, active listening and client-careAbility to stay organized and adapt to changes quicklyTechnical awareness: ability to match resources to technical issues appropriatelyService awareness of all the organizations key IT services for which support is being providedUnderstanding of support tools, techniques, and how technology is used to provide IT servicesTyping skills to ensure quick and accurate entry of service request detailsSelf-motivated with the ability to work in a fast-moving environment Duties & Responsibilities: Act as the single point of contact to the client for all types of service requestsCoordination of all IT support groups to ensure maximum utilization of techsPre-process service requests as they arrive through email, manual entry, or direct client inputSchedule internal and field technical resources on the ConnectWise dispatch portalMonitor resource schedules to ensure prompt time entry on service requestsCommunication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outagesImprove client service, perception, and satisfaction through abundance of communicationFast turnaround of client requestsAssist with monthly billing (in some cases)Ability to work in a team and communicate effectivelyImprove usage and increase productivity of IT support resourcesEscalate service requests that cannot be scheduled within agreed service levelsEnter all work as service tickets into ConnectWise as needed Shift:  9:00 PM to 6:00 AM PHT Perks: Remote Work SetupCompany Laptop providedHMO Coverage on Day 1 + Free HMO Dependent After 6 MonthsPaid Time Off (Vacation Leave, Sick Leave, Birthday Leave, Maternity Leave, Paternity Leave, Solo Parent Leave, and more)Unused Leave ConversionAttendance BonusAnnual BonusMonthly Prizes and BonusesPHP 10k to 30k Referral Bonus

  • Service Desk Dispatcher

    4 weeks ago

    Manila, Philippines STAFFVIRTUAL Full time

    Account overview: Is a managed office solutions provider offering integrated technology services to businesses. With over 25 years of industry experience, they deliver tailored solutions to enhance productivity and efficiency. Core Services: Managed IT ServicesPrint SolutionsCloud ServicesSecurity Solutions The Service Desk Dispatcher is responsible for...

  • MSP Service Desk

    2 days ago

    Manila, National Capital Region, Philippines Tahche Outsourcing Services Full time ₱1,500,000 - ₱3,000,000 per year

    Our Partner Client specializes in developing customized IT services whether that be Managed IT Support or Custom Software Development. They aim to remove unnecessary costs and inefficient tools to give you a clear upper hand over your competition. Their vision for IT Services is to build better happier lives through technology and creativity.The Service Desk...

  • IT ConnectWise Dispatcher

    2 days ago

    Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time

    OverviewThe Dispatcher plays a key role in ensuring smooth ticket flow and effective client communication within the Service Delivery team. This position requires hands-on experience with ConnectWise PSA (Manage), strong triage and scheduling skills, and the ability to align service requests with SLAs, engineer availability, and tier levels.Key...

  • Field Service Dispatcher

    2 weeks ago

    Manila, National Capital Region, Philippines Offshore Launch Full time $3,840 per year

    A trusted provider of commercial and residential fitness equipment services. We specialize in the installation, repair, and maintenance of fitness machines for gyms, wellness centers, and home users. With a focus on quality, reliability, and customer satisfaction, our mission is to keep every piece of equipment performing at its best—so clients can focus...

  • IT Service Desk

    1 week ago

    Manila, National Capital Region, Philippines GodHeir Services Full time ₱360,000 - ₱540,000 per year

    JOB ROLE: IT SERVICE DESKYears of Related Experience: 2 to 4yearsBPO Experience :1 YearIndustry/ Domain experience : Retail, Hospitality, HealthcareSite Location : TaguigSALARY: P30K TO P45KEssential Responsibilities and Duties• Provides First and second-line investigation and diagnosis• Resolves and closes incidents/service requests as per Service desk...

  • Dispatcher

    2 weeks ago

    Manila, National Capital Region, Philippines Nade Logistics Inc. Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionEstablished in 2015, Nade Trucking Services (soon to be Nade Logistics Inc.) is a trusted provider of containerized cargo hauling and logistics support in the Philippines. Specializing in import/export trucking, container transport, and PEZA zone deliveries, our team ensures shipments arrive on time with efficient dispatch coordination. We...

  • Service Desk Manager

    2 weeks ago

    Manila, Philippines FMC Corporation Full time

    Join to apply for the Service Desk Manager role at FMC Corporation . FMC Corporation is a global leader in agricultural sciences, driven by our purpose: Innovation for Agriculture. We are passionate about the power of science to solve agriculture’s biggest challenges. With a diversified pipeline, FMC delivers cutting‑edge crop protection...

  • Service Desk Manager

    2 weeks ago

    Manila, Philippines FMC Corporation Full time

    FMC Corporation is a global leader in agricultural sciences, driven by our purpose: Innovation for Agriculture. Solutions for the Planet. We are passionate about the power of science to solve agriculture’s biggest challenges. With one of the most productive and diversified pipelines in the industry, FMC is delivering cutting‑edge and next‑generation...

  • Service Desk Lead

    2 weeks ago

    Manila, Philippines Socium - Teams Done Differently Full time

    Service Desk Lead - Job Description Responsibilities Ensuring that staffing and skill levels are maintained throughout operational hours by managing shift staffing schedules, etc. Undertaking HR activities as needed Acting as an escalation point Producing statistics and management reports Representing the Service Desk at meetings Arranging staff training and...

  • IT Service Desk

    2 days ago

    Manila, National Capital Region, Philippines LanceSoft Inc Full time ₱1,500,000 - ₱3,000,000 per year

    Key Responsibilities • Lead and manage the Service Desk team to deliver exceptional technical support to end-users. • Supports L1 and L2 support agents in ongoing day to day questions related to client incidents, requests and queries. • Monitor ticket queues and ensure SLAs and KPIs are consistently met. • Provide guidance and mentorship to team...