IJP: Senior Quality Assurance Lead
13 hours ago
Job Description:The Senior QA Lead is responsible for overseeing Quality Assurance across multiple English-speaking Customer Care markets. This role provides leadership and guidance to multiple QA Leads, ensuring consistency, accuracy, and fairness of QA evaluations and coaching across regions. The Senior QA Lead acts as a key strategic partner to Operations, Learning & Development, and Global QA by driving quality standards, identifying cross-market trends, and implementing best practices. This role ensures that quality outcomes are aligned with global standards while also addressing market-specific needs. As a higher-level leadership position, the Senior QA Lead is accountable for building QA Lead capability, ensuring calibration across markets, driving strategic initiatives, and delivering insights that influence customer experience, compliance, and operational performance at scale.Core Responsibilities:Leadership & People DevelopmentLead, mentor, and develop QA Leads across multiple English-speaking markets.Ensure QA Leads provide effective coaching, leadership, and support to their QA Coach teams.Conduct performance reviews and career development planning with QA Leads.Foster a culture of continuous improvement, accountability, and collaboration across the QA function.Quality Strategy & OversightOversee QA scorecard performance across maultiple English-speaking markets, ensuring alignment with global standards.Validate and calibrate QA Leads evaluations and reports to ensure consistency across regions.Identify cross-market trends, root causes of quality issues, and recommend systemic improvements.Own the English markets QA targets, ensuring that quality, compliance, and customer satisfaction KPIs are consistently met or exceeded. Cross-Functional CollaborationAct as the primary quality contact for senior Operations leaders across multiple English-speaking markets.Partner with Learning & Development to align training content with quality insights and agent development needs.Collaborate with Global QA to ensure consistency, share best practices, and implement global quality initiatives across regions.Present market-wide QA performance updates, insights, and recommendations to senior leadership.Continuous Improvement & InnovationDevelop and execute market-wide quality improvement strategies, ensuring customer experience standards remain best-in-class.Benchmark quality practices against global industry standards and implement innovative approaches where relevant.Lead large-scale initiatives to reduce systemic errors, improve compliance, and strengthen the overall customer journey.Drive harmonization of QA processes across English-speaking markets to achieve consistency and efficiency.Governance & ReportingOwn and manage calibration sessions across all English-speaking markets to ensure fairness and accuracy in QA practices.Deliver consolidated QA reports, insights, and recommendations to management and stakeholders.Ensure QA frameworks, tools, and methodologies are applied consistently and effectively across markets.
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IJP: Senior Quality Assurance Lead
6 days ago
Taguig, Philippines HelloConnect Full timeThe Senior QA Lead is responsible for overseeing Quality Assurance across multiple English‑speaking Customer Care markets. This role provides leadership and guidance to multiple QA Leads, ensuring consistency, accuracy, and fairness of QA evaluations and coaching across regions. The Senior QA Lead acts as a key strategic partner to Operations, Learning &...
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IJP: Senior Quality Assurance Lead
6 days ago
Taguig, Philippines HelloConnect Inc. Full timeJob Description The Senior QA Lead is responsible for overseeing Quality Assurance across multiple English-speaking Customer Care markets. This role provides leadership and guidance to multiple QA Leads, ensuring consistency, accuracy, and fairness of QA evaluations and coaching across regions. The Senior QA Lead acts as a key strategic partner to...
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IJP: Senior Quality Assurance Lead
1 week ago
Taguig, National Capital Region, Philippines HelloConnect Full time ₱900,000 - ₱1,200,000 per yearJob Description:The Senior QA Lead is responsible for overseeing Quality Assurance across multiple English-speaking Customer Care markets. This role provides leadership and guidance to multiple QA Leads, ensuring consistency, accuracy, and fairness of QA evaluations and coaching across regions. The Senior QA Lead acts as a key strategic partner to...
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Quality Assurance Lead
2 days ago
Taguig, Philippines Yondu, Inc. Full timeYondu, Inc. Taguig, National Capital Region, Philippines About The Role As the Quality Assurance Lead at YONDU INC., you will be responsible for overseeing the quality assurance processes and ensuring the delivery of high‑quality software products. This full‑time role is based in Taguig City, Metro Manila, and is critical in supporting the Information &...
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Quality Assurance Lead
4 days ago
Taguig, Philippines YONDU INC. Full timeAbout the role: As the Quality Assurance Lead at YONDU INC., you will be responsible for overseeing the quality assurance processes and ensuring the delivery of high-quality software products. This full‑time role is based in Taguig City, Metro Manila and is critical in supporting the Information & Communication Technology and Testing & Quality Assurance...
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Quality Assurance Lead
6 days ago
Taguig, National Capital Region, Philippines YONDU INC. Full time ₱2,000,000 - ₱2,500,000 per yearAbout the role: As the Quality Assurance Lead at YONDU INC.', you will be responsible for overseeing the quality assurance processes and ensuring the delivery of high-quality software products. This full-time role is based in Taguig City Metro Manila and is critical in supporting the Information & Communication Technology and Testing & Quality Assurance...
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IJP: QA LEAD
3 weeks ago
Taguig, Philippines HelloConnect Inc. Full timeOverview: The Quality Assurance (QA) Lead oversees the quality assurance program in the customer care call center, ensuring that customer interactions meet company standards for excellence, compliance, and customer satisfaction. This role involves leading the QA team, developing quality strategies, monitoring performance trends, and driving continuous...
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IJP: QA LEAD
3 weeks ago
Taguig, Philippines HelloConnect Inc. Full timeOverview:The Quality Assurance (QA) Lead oversees the quality assurance program in the customer care call center, ensuring that customer interactions meet company standards for excellence, compliance, and customer satisfaction.This role involves leading the QA team, developing quality strategies, monitoring performance trends, and driving continuous...
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IJP: Customer Care Specialist
2 weeks ago
Taguig, Philippines Helloconnect Full timeAbout the job IJP: Customer Care Specialist (US) About Us HelloConnect HelloConnect is a subsidiary of HelloFresh, founded to address challenges faced in customer care. Leveraging extensive experience in developing tailored customer care solutions for HelloFresh, our services focus on serving high-growth companies. Located in Manila, Philippines, we now...
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Quality Assurance Lead
13 hours ago
Taguig, National Capital Region, Philippines Carmudi PH Full time ₱450,000 - ₱600,000 per yearThe Quality Assurance Lead – B2C (Motor Insurance) is responsible for monitoring, evaluating, and improving the performance and compliance of sales and customer service teams across all B2C touchpoints—phone, chat, email, and digital platforms. This role ensures that customer interactions align with internal standards, regulatory requirements, and our...
