Quality Team Lead

2 days ago

Angeles, Philippines TASQ Staffing Solutions Full time

About the job: Quality Team Lead (Clark Pampanga) | Onsite Work Setup: Onsite (Clark Pampanga) Shift: Shifting Schedules Responsibilities: Financial assessments and revenue health.Process Management—Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. identify the internal pain areas in client processes and build robust controls around themProcess Control & Verification—Deploy and monitor process verification methods (transaction monitoring). Establish control measures in the processes to achieve process stability and consistent delivery. Establish quality measurement methods and ensure scores are improved.Client Management Relationship—Participate in engagement reviews with clients to provide quality specific performance reports. Analyze customer complaints, conduct root cause analysis, and take corrective actions.Process Institutionalization—Conduct engagement-specific verification audits to identify gaps with respect to QMS. Raise and follow up on closure of CARsChange Management—Address issues at engagement level while implementing the changes and ensure that changes are being sustained over a period of time Requirements: Bachelor's degree graduate, any field.Professional experience in leadership in the quality department in a shared service or BPO environment.Minimum of 4 to 5 years in the BPO industry and within the quality assurance teamMust have at least 2 years of leadership experienceExcellent interpersonal, communication, and analytical skills.Six Sigma Green Belt, Lean certification, and/or ISO are required. Certifications & Competence: Must be a Green Belt Lean Six Sigma Certified.Trained in Black Belt Certification is a plus.ISO 9001 Exposure

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