Quality Assurance Team Lead

About the Job:Quality Assurance Team Lead (Clark, Pampanga) | OnsiteStart ASAP.Responsibilities: Monitor and assess the quality of inbound and/or outbound calls and other customer interactions (such as email and chat) to ensure accuracy and compliance with quality standards.Record and report quality issues and performance metrics for management...

Key ResponsibilitiesMonitor and evaluate customer interactions across phone, email, and chat to ensure accuracy, compliance, and quality standards.Document quality results, identify trends, and prepare performance reports for management review.Provide structured feedback and collaborate with Training and Operations teams to address performance gaps.Lead,...

About the Job:Quality Assurance Team Lead (Clark, Pampanga) | OnsiteStart ASAP.Responsibilities: Monitor and assess the quality of inbound and/or outbound calls and other customer interactions (such as email and chat) to ensure accuracy and compliance with quality standards.Record and report quality issues and performance metrics for management...

About the role As the Quality Assurance Manager at UNIVERSAL ACCESS and SYSTEMS SOLUTIONS, PHIL. INC.', you will play a pivotal role in overseeing the quality assurance processes to ensure high standards in customer interactions, compliance with company policies, and continuous improvement in service delivery. This role involves managing the QA team,...

We’re Hiring | Quality Assurance Analyst I Are you passionate about ensuring top-quality service delivery in a BPO environment? We’re looking for a Quality Assurance Analyst I to join our growing team! Qualifications: Strong helpdesk background with both hardware and software troubleshooting experience ️ Familiar with operating systems troubleshooting...

Job Overview:The QA Manager is responsible for overseeing the quality assurance processes to ensure high standards in customer interactions, compliance with company policies, and continuous improvement in service delivery. This role involves managing the QA team, analyzing performance data, and working closely with operations to enhance customer experience...

Join to apply for the Quality Assurance (QA) Specialist role at MCI Job Overview MCI is a leading Business Process Outsourcing (BPO) company specializing in tailored solutions for diverse client needs. We are committed to excellence and innovation, establishing ourselves as a trusted industry partner. As a QA Specialist, your responsibilities include...

We're Hiring | Quality Assurance Analyst I Location: Clark, Pampanga Work Setup: Onsite | Night Shift Salary Range: ₱30,000 – ₱35,000 (Max Offer) Start Date: ASAPAre you passionate about ensuring top-quality service delivery in a BPO environment? We're looking for a Quality Assurance Analyst I to join our growing team Qualifications:• Strong...

Overview About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

Quality Assurance Officer for Sales and Marketing - Work From Home ClinicMind Taguig, National Capital Region, Philippines The QA Officer for Sales & Marketing at ClinicMind is responsible for monitoring, auditing, and improving the quality of sales and marketing processes, communications, and campaigns. This role ensures that all client‑facing...