Quality Assurance Team Lead
3 weeks ago
About the Job:Quality Assurance Team Lead (Clark, Pampanga) | OnsiteStart ASAP.Responsibilities: Monitor and assess the quality of inbound and/or outbound calls and other customer interactions (such as email and chat) to ensure accuracy and compliance with quality standards.Record and report quality issues and performance metrics for management review.Provide feedback and support during formal coaching and training sessions for team members on the phone.Possess comprehensive knowledge of the specific discipline or the broader operational area.Lead specialized projects and activities, typically following established principles and procedures.Take initiative in managing your own workload without requiring detailed instructions or guidelines.May supervise less experienced professionals, offering expert guidance and taking responsibility for the quality of their deliverables. Requirements: Experience in QA team leadership or similar rolesProven ability to significantly improve daily activities and processes within the team.Manage and oversee the implementation of short-term team activities.Make operational decisions within a defined scope.Maintain a focus on professional excellence and fulfill assigned responsibilities.Usually oversee a team of individual contributors.
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Quality Assurance Team Lead
2 days ago
Angeles City, Central Luzon, Philippines Teleperformance Full time ₱900,000 - ₱1,200,000 per yearKey ResponsibilitiesMonitor and evaluate customer interactions across phone, email, and chat to ensure accuracy, compliance, and quality standards.Document quality results, identify trends, and prepare performance reports for management review.Provide structured feedback and collaborate with Training and Operations teams to address performance gaps.Lead,...
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Quality Assurance Team Lead
3 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timeAbout the Job: Quality Assurance Team Lead (Clark, Pampanga) | OnsiteStart ASAP.Responsibilities: Monitor and assess the quality of inbound and/or outbound calls and other customer interactions (such as email and chat) to ensure accuracy and compliance with quality standards. Record and report quality issues and performance metrics for management review....
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Quality Assurance
2 weeks ago
Angeles, Philippines MCI Full timeLocation Angeles City, PH About MCI MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Role Overview As a Quality Assurance (QA)...
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Quality Assurance Manager
2 weeks ago
Angeles P, Philippines Australian Outsource Desk Inc. Full time ₱50,000 - ₱100,000 per yearQuality Assurance ManagerLocation: (Office-Based) Plaza Victoria Building, Sto. Domingo, Angeles CityEmployment Type: Full-TimeTarget Start Date: January 2026Job OverviewWe are seeking an experienced Quality Assurance Manager to lead and enhance our quality monitoring processes and ensure outstanding service delivery across client campaigns. The ideal...
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Quality Assurance Manager
2 weeks ago
Angeles, Philippines Australian Outsource Desk Inc. Full timeQuality Assurance Manager Location: (Office-Based) Plaza Victoria Building, Sto. Domingo, Angeles City Employment Type: Full-Time Target Start Date: January 2026 Job Overview We are seeking an experienced Quality Assurance Manager to lead and enhance our quality monitoring processes and ensure outstanding service delivery across client campaigns. The ideal...
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Quality Assurance Analyst
3 weeks ago
Angeles, Philippines Muktarion Academy Full timeWe’re Hiring | Quality Assurance Analyst I Are you passionate about ensuring top-quality service delivery in a BPO environment? We’re looking for a Quality Assurance Analyst I to join our growing team! Qualifications: Strong helpdesk background with both hardware and software troubleshooting experience ️ Familiar with operating systems troubleshooting...
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Quality Assurance Specialist
3 days ago
Angeles, Philippines J-K Network Services Full timeClient Company: A well-established IT and Engineering firm with a 40-year history, delivering comprehensive end-to-end solutions across multiple sectors, including finance and healthcare. Position: Quality Assurance Specialist Industry: BPO Location: Clark Pampanga Postal: 2023 Salary Offer: Php35,000 Work Schedule: Shifting Schedule Work Set Up:...
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Quality Assurance
2 weeks ago
Angeles City, Central Luzon, Philippines Connext Full time ₱300,000 - ₱600,000 per yearJoin Our Team as aQuality Assurance and work Onsite in Angeles City, PampangaAt Connext Global Solutions, we're not just about outsourcing — we're about innovating and elevating business processes for world-class companies across diverse industries, including Title and Escrow, Healthcare, Produce Distribution, Retail & Fashion, Design Consulting, and...
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Quality Assurance Analyst
2 weeks ago
Angeles, Philippines Muktarion Full timeJob Title: Quality Assurance Analyst I Salary: 30,000 - 35,000 (Maximum Offer) Work Location/Setup: Clark, Pampanga Availability: As Soon As Possible Qualifications A background in helpdesk services, including experience in hardware and software troubleshooting, is required. Proficiency in troubleshooting operating systems is necessary. Familiarity with...
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Quality Assurance Analyst
6 days ago
Angeles City, Central Luzon, Philippines Muktarion Academy Full time ₱30,000 - ₱35,000 per yearWe're Hiring | Quality Assurance Analyst I Location: Clark, Pampanga Work Setup: Onsite | Night Shift Salary Range: ₱30,000 – ₱35,000 (Max Offer) Start Date: ASAPAre you passionate about ensuring top-quality service delivery in a BPO environment? We're looking for a Quality Assurance Analyst I to join our growing team Qualifications:• Strong...
