IT Technical Support

6 days ago


Parañaque, Philippines Strategic Networks, Inc. Full time

Job Description

  • Assist end users on all in-scope requests with focus on client satisfaction, service delivery quality and technical excellence.
  • Over-all responsible for the management, maintenance and provision of technical support via onsite, phone, email and/or remote on hardware and software issues, network diagnostic and repair.
  • Coordinate with Senior Technical Support Engineer and Team Leader on any critical technical issues.
  • Ensure all tasks are updated and documented, including troubleshooting and resolutions steps prior to closing.
  • Checking of end-user logs.
  • Escalate tickets with dependencies to respective towers/group to resolve end-user concerns.
  • Walkthrough staff or clients through a series of actions to resolve issues.
  • Take ownership of assigned incident tickets and resolve within the agreed service level and targets.
  • Proactively update end users regarding their requests.
  • Ability to perform root cause analysis and technical reports for issues involving the desktop environment.
  • Analyze and respond to issues and develop resolutions in a timely manner.
  • Maintain a high level of program and service knowledge to provide the best value-based technical solution to the customer.
  • Take full responsibility and the required action for the assigned tasks.
  • Meet and adhere to attendance requirements based on Service Level Agreement.
  • Meet and exceed KPI targets set by the client.
  • Deliver quality, productivity, and compliance KPI/SLA reports on daily, weekly, and monthly bases.
  • Responsible for maintaining an acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-workers.
  • can start ASAP
  • Willing to work onsite
Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately:

  • withholds your ID
  • requires you to provide a guarantee or collects property
#J-18808-Ljbffr

  • Parañaque, Philippines SmartLine Human Resource Services Inc Full time

    Responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Install, configure, and troubleshoot software applications and network systems. Document and track issues using a helpdesk system. Collaborate with IT team to improve processes and software. Train users on new...


  • Parañaque, Philippines Dynamic Outsource Solutions, Inc. Full time

    Meal Allowance, Medical Reimbursement Overview This role plays a vital part in maintaining the company’s IT infrastructure, troubleshooting technical issues, and delivering timely solutions to promote seamless day-to-day operations. Responsibilities Maintain IT infrastructure and troubleshoot technical issues to ensure smooth day-to-day operations. ...


  • Parañaque, Philippines BJ Marthel International Inc. Full time

    Job Description Overview As a Technical Sales Representative , you are expected to act as a liaison between suppliers/manufacturers of Electrical and Instrumentation and Control Engineering-related products and the clients of the industry. To provide technical expertise, product information, and solutions to clients, aiming to match project requirements with...


  • Parañaque, Philippines Unity Communications Full time

    As a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude. This job is an excellent opportunity to...


  • Parañaque, Philippines Ditto Job Board Full time

    Senior Technical Support Engineer, Infrastructure US East About Ditto: Ditto is redefining how data moves at the edge. Our mission is to make it seamless for developers to build resilient, real-time applications, regardless of network conditions. Whether you're in a stadium, airplane, or remote military base, Ditto's peer-to-peer sync engine ensures devices...


  • Parañaque, Philippines Advanced Security and Detection Systems, Inc. Full time

    Overview Advanced Security and Detection Systems, Inc. Our ideal candidate is a tech-savvy problem solver who can work independently to troubleshoot and resolve issues while assisting others. Responsibilities and Qualifications Must be a graduate of Electronics, Electrical, IT, Vocational Graduate or completer can be considered Work Experience must be...


  • Parañaque, Philippines Solaire Resort Full time

    Position Summary The Technical Supervisor oversees and coordinates the technical operations within a project or department. They lead technical teams, ensure the proper functioning and maintenance of equipment, troubleshoot issues, and implement safety and quality standards. The role involves planning workflows, training staff, and collaborating with other...

  • IT Technical SME

    6 days ago


    Parañaque, Philippines Axiologic Solutions Full time

    Based in Northern Virginia, Axiologic Solutions LLC, has an opportunity for you to become part of our high-quality team that delivers innovative solutions to key federal clients. We are currently seeking an IT Technical SME to support our growing team. Responsibilities: Serve as a member of the Technical Services team, directly supporting the Integrated...


  • Parañaque, Philippines - Full time

    Overview At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: Local Mktg &...


  • Parañaque, Philippines Unity Communications Full time

    Overview BPO - Technical Support Engineer with Linux Experience (Hybrid Setup) #M02 at Unity Communications. This role involves helping medical professionals resolve software issues to support secure, efficient, and compliant environments. Responsibilities Respond to client problems and questions coming in through email and phone calls Diagnose,...