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Management Information Systems

2 weeks ago

Angeles, Philippines TASQ Staffing Solutions Full time

TASQ is looking for a Senior Associate MIS/RTA in Clark, Pampanga. The screening interview will be done over the phone.

Benefits:

  • HMO coverage for the employee and two dependents starting Day 1
  • Quarterly performance bonuses
  • Excellent opportunities for career growth and development
  • 15% Night Differential
  • 15 days of paid leave annually

Qualifications:

  • Bachelor's degree in any field
  • At least 3 years of MIS/RTA experience, preferably within BPO or Shared Services
  • Exposure to Scheduling, Capacity Planning, Forecasting, and Reporting
  • Proficient in MIS Scheduling tools such as PowerBI, VBA, Macros, and Excel
  • Strong skills in MS Office tools, especially Excel
  • Demonstrates initiative, organization, and attention to detail
  • Flexible, able to follow instructions, and manage multiple tasks efficiently
  • Analytical mindset with sound decision-making skills; client-oriented
  • Excellent listening, empathy, rapport-building, and communication skills
  • Upholds high standards of ethics and integrity
  • Willing to work in shifts
  • Able to work onsite in Clark, Pampanga
  • Available to start immediately

Important: Please ensure your CV clearly details your experience with MIS/RTA, reporting via Excel or Power BI, forecasting, scheduling, and capacity planning, if applicable.

Responsibilities:

  • Develop and maintain forecast and staffing models to ensure optimal workforce staffing for business partners
  • Provide analytical support and insights for business initiatives and market conditions, offering strategic recommendations
  • Collaborate closely with business partners, proactively communicating trends, concerns, and data-driven suggestions
  • Identify upcoming initiatives or changes impacting volume and staffing needs, assessing how these will affect operational planning
  • Generate and update volume forecasts for inbound contact centers or processing departments using standard and advanced statistical techniques
  • Continuously monitor staffing drivers such as volume, handle time, shrinkage, and occupancy; advise the business on necessary adjustments
  • Build strong relationships with stakeholders and act as a trusted advisor for workforce planning