
Management Information Systems
2 weeks ago
TASQ is looking for a Senior Associate MIS/RTA in Clark, Pampanga. The screening interview will be done over the phone.
Benefits:
- HMO coverage for the employee and two dependents starting Day 1
- Quarterly performance bonuses
- Excellent opportunities for career growth and development
- 15% Night Differential
- 15 days of paid leave annually
Qualifications:
- Bachelor's degree in any field
- At least 3 years of MIS/RTA experience, preferably within BPO or Shared Services
- Exposure to Scheduling, Capacity Planning, Forecasting, and Reporting
- Proficient in MIS Scheduling tools such as PowerBI, VBA, Macros, and Excel
- Strong skills in MS Office tools, especially Excel
- Demonstrates initiative, organization, and attention to detail
- Flexible, able to follow instructions, and manage multiple tasks efficiently
- Analytical mindset with sound decision-making skills; client-oriented
- Excellent listening, empathy, rapport-building, and communication skills
- Upholds high standards of ethics and integrity
- Willing to work in shifts
- Able to work onsite in Clark, Pampanga
- Available to start immediately
Important: Please ensure your CV clearly details your experience with MIS/RTA, reporting via Excel or Power BI, forecasting, scheduling, and capacity planning, if applicable.
Responsibilities:
- Develop and maintain forecast and staffing models to ensure optimal workforce staffing for business partners
- Provide analytical support and insights for business initiatives and market conditions, offering strategic recommendations
- Collaborate closely with business partners, proactively communicating trends, concerns, and data-driven suggestions
- Identify upcoming initiatives or changes impacting volume and staffing needs, assessing how these will affect operational planning
- Generate and update volume forecasts for inbound contact centers or processing departments using standard and advanced statistical techniques
- Continuously monitor staffing drivers such as volume, handle time, shrinkage, and occupancy; advise the business on necessary adjustments
- Build strong relationships with stakeholders and act as a trusted advisor for workforce planning
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