BPO Senior Consultant for Solutions Design
2 weeks ago
About the job: Senior Consultant for Solutions Design Benefits: HMO for Employee and 2 Free Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities and exposure to multiple accounts Purpose of the role: Analyze different segments of service markets, collate & synthesize market intelligence reports, drive thought papers & convert them to service offerings, drive continuous improvement, and lead end-to-end client interactions with the objective to deliver on group goals within norms and guidelines. Educational Qualifications: Graduate of any stream (Preferably MBA) Key Requirements: 6 years of BPO/BPM experience. It is mandatory to have worked in customer service operations in a managerial role. Prior Solution design experience will be preferred Must be willing to work on-site in BGC, Taguig. Areas of Responsibility: Client Interactions: Creates solutions, customized to client context IN ORDER TO conduct client interaction sessions Competitive and market analysis: Gathers, synthesizes, analyses market competitive intelligence for a specific domain/market and provides inputs on gap analysis in order to contribute to a market intelligence and gap analysis report Continuous process improvement: Participate in continuous improvement projects in order to deliver project goals Contract negotiation: Creates and reviews the SOW (Statement of Work), in order to define the contract terms for a specific solution Creating Collaterals: Drives and provides direction to the team member IN ORDER TO prepare collaterals such as flyers, case studies, etc. Define Service market strategy: Gathers, synthesizes, analyses specific segments of service markets IN ORDER TO provide inputs for defining service market strategy Define the solution: Creates a presentation/thought paper (POVpoint of view) describing a proposed solution, including the pricing model, operating model and value proposition, IN ORDER TO develop it into a service offering Develop the customized solution: Creates the customized solution IN ORDER TO bring out a differentiated value proposition Internal Branding: Creates collaterals for presentation to internal stakeholders such as sales, other SDI teams, delivery teams, etc. IN ORDER TO create internal awareness Knowledge Management: Creates reusable artifacts IN ORDER TO contribute to an updated knowledge repository RFP Process: Drives the creation of the RFP response as per the RFP Process defined IN ORDER TO bid for the deal Talent Management: Conducts performance appraisals and ensures development of direct reports IN ORDER TO ensure a motivated and productive workforce Transformation process: Participate in transformation projects IN ORDER TO deliver project goals Transition Execution: Provides troubleshooting advise on identified issues/gaps in the original design to the transition team IN ORDER TO resolve issues during transition Transition planning: Transitions knowledge about the solution and the contract to the transition team through discussions and exchange of documents IN ORDER TO ensure smooth handover Understanding Client Business Context: Engages with the client and understands the context IN ORDER TO develop a customized solution Client Visit Management: Manage and organize the client visits end to end. Act as a project manager and liaise with different teams to ensure timely completion of all the deliverables
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BPO Senior Consultant
4 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the job: Senior Consultant - Solution Design (Taguig) | Onsite Benefits: HMO for Employee and 2 Free Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities and exposure to multiple accounts Requirements: Minimum 8 years BPO/BPM experience. It is mandatory to have worked in customer service operations in a...
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BPO Solution Design Senior Consultant
4 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the job: Senior Consultant - Solution Design (Taguig) | Onsite Requirements: Minimum 8 years of BPO/BPM experience. It is mandatory to have worked in customer service operations in a managerial role. Prior solution design experience will be preferred. Must be knowledgeable on contact center operations along with the RFP process and bid...
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Solution Design Senior Consultant
14 hours ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeAbout the job: Senior Consultant - Solution Design (Taguig) | OnsiteBenefits:HMO for Employee and 2 Free Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities and exposure to multiple accountsRequirements:Minimum 8 years of BPO/BPM experience. It is mandatory to have worked in customer service operations in a managerial...
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Senior Consultant
3 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the job Senior Consultant - Solution Design (Taguig) | Onsite Education Qualifications: Graduate of any stream (Preferably MBA) Benefits: HMO for Employee and 2 Free Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities and exposure to multiple accounts Requirements: Minimum 8 years BPO/BPM experience. Mandatory...
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Senior Consultant
2 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the job Senior Consultant - Solution Design (Taguig) | Onsite Education Qualifications : Graduate of any stream (Preferably MBA) Benefits: HMO for Employee and 2 Free Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities and exposure to multiple accounts Requirements : Minimum 8 years BPO/BPM experience....
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BPO Senior Consultant
14 hours ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeAbout the Position: Senior Consultant - Solution Design (Taguig) | Onsite Benefits:- HMO coverage for the employee and two dependents (from Day 1)- Quarterly performance bonuses- Excellent opportunities for career growth and exposure to multiple accountsRequirements: - Minimum of 8 years experience in BPO/BPM industries, with at least some managerial...
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BPO Senior Consultant
14 hours ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeAbout the job Senior Consultant - Solution Design (Taguig) | OnsiteRequirements:Minimum 8 years BPO/BPM experience. Mandatory to have worked in customer service operations in a managerial role. Prior Solution design experience will be preferred.Must be knowledgeable on contact center operations along with RFP process and bid management.Must be willing to...
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BPO Senior Consultant
14 hours ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timePosition: Senior Consultant - Solution Design (Taguig) | OnsiteBenefits:Health coverage for the employee and two dependents from Day 1Quarterly performance bonusesExcellent opportunities for career growth and exposure to multiple accountsRequirements:At least 8 years of experience in BPO/BPM, with a proven track record in customer service operations in a...
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Call Center Solution Design Senior Consultant
4 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timePosition: Senior Consultant - Solution Design (Taguig) | Onsite Benefits: Health coverage for the employee and two dependents from Day 1 Quarterly performance bonuses Excellent opportunities for career growth and exposure to multiple accounts Requirements: At least 8 years of experience in BPO/BPM, with a proven track record in customer service...
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Call Center Senior Consultant
4 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the Position: Senior Consultant - Solution Design (Taguig) | Onsite Benefits: - HMO coverage for the employee and two dependents (from Day 1) - Quarterly performance bonuses - Excellent opportunities for career growth and exposure to multiple accounts Requirements: - Minimum of 8 years experience in BPO/BPM industries, with at least some...
