BPO Senior Consultant
4 weeks ago
About the job: Senior Consultant - Solution Design (Taguig) | Onsite
Benefits:
HMO for Employee and 2 Free Dependents (On Day 1)
Quarterly performance bonus
Outstanding career development opportunities and exposure to multiple accounts
Requirements:
Minimum 8 years BPO/BPM experience. It is mandatory to have worked in customer service operations in a managerial role. Prior solution design experience will be preferred.
Must be knowledgeable on contact center operations along with the RFP process and bid management.
Must be willing to work on-site in BGC Taguig
Responsibilities:
Client Interactions: Creates solutions, customized to client context IN ORDER TO conduct client interaction sessions
Competitive and market analysis: Gathers, synthesizes, analyses market competitive intelligence for a specific domainket and and provides inputs on gap analysis in order to contribute to a market intelligence and gap analysis report
Continuous process improvement: Participate in continuous improvement projects in order to deliver project goals
Contract negotiation: Creates and reviews the SOW (Statement of Work), in order to define the contract terms for a specific solution
Creating Collaterals: Drives and provides direction to the team member IN ORDER TO prepare collaterals such as flyers, case studies, etc.
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