Call Center Solution Design Senior Consultant
3 weeks ago
Position: Senior Consultant - Solution Design (Taguig) | Onsite
Benefits:
Health coverage for the employee and two dependents from Day 1
Quarterly performance bonuses
Excellent opportunities for career growth and exposure to multiple accounts
Requirements:
At least 8 years of experience in BPO/BPM, with a proven track record in customer service operations in a managerial capacity
Prior experience in solution design is preferred
Knowledgeable about contact center operations, RFP processes, and bid management
Willing to work onsite in BGC, Taguig
Responsibilities:
Client Engagement: Develop tailored solutions specific to client needs to facilitate client interaction sessions
Market and Competitive Analysis: Collect, analyze, and synthesize market intelligence within a particular domain or market, providing insights on gaps to contribute to market intelligence and gap analysis reports
Ongoing Process Improvement: Participate in continuous improvement initiatives to meet project objectives
Contract Negotiation: Prepare and review the Statement of Work (SOW) to define contractual terms for specific solutions
Collateral Development: Lead and guide team members in creating marketing materials such as flyers, case studies, and other collateral
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Call Center Senior Consultant
3 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the Position: Senior Consultant - Solution Design (Taguig) | Onsite Benefits: - HMO coverage for the employee and two dependents (from Day 1) - Quarterly performance bonuses - Excellent opportunities for career growth and exposure to multiple accounts Requirements: - Minimum of 8 years experience in BPO/BPM industries, with at least some...
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Taguig, Philippines TASQ Staffing Solutions Full timeAbout the job Senior Consultant - Solution Design (Taguig) | Onsite Requirements: Minimum 8 years BPO/BPM experience. Mandatory to have worked in customer service operations in a managerial role. Prior Solution design experience will be preferred.Must be knowledgeable on contact center operations along with RFP process and bid management.Must be willing to...
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4 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the job Senior Consultant - Solution Design (Taguig) | Onsite Education Qualifications : Graduate of any stream (Preferably MBA) Benefits: HMO for Employee and 2 Free Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities and exposure to multiple accounts Requirements : Minimum 8 years BPO/BPM experience....
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Taguig, Philippines TASQ Staffing Solutions Full timeAbout the job Senior Consultant - Solution Design (Taguig) | Onsite Requirements: Minimum 8 years BPO/BPM experience. Mandatory to have worked in customer service operations in a managerial role. Prior Solution design experience will be preferred. Must be knowledgeable on contact center operations along with RFP process and bid management. Must be willing to...
