Reservations Supervisor

7 days ago


Cebu City, Philippines TASQ Staffing Solutions Full time

Work Setup: Onsite (Cebu City) Shift: Rotating/Shifting Requirements: Bachelor's degreeAt least 3 years of experience in travel reservations - customer service in the BPO industry (flight/tours/hotel/rentals)At least 2 years in a supervisory/leadership roleProficient in using GDS platformsSales experiencePreferably available to start immediately Responsibilities: Team Leadership: Lead and supervise the reservations team, conduct daily briefings, and conduct training.Operations Management: Oversee daily reservations, including handling inbound calls for inquiries, bookings, modifications, and cancellations.Customer Service: Ensure prompt and accurate assistance for guest inquiries, complaints, and requests, providing high-level service.Performance Monitoring: Monitor team productivity, adherence to lead times, and overall quality of service to meet performance targets. Benefits: Upon regularization:- 10 VL, 10 SL, 5EL- HMO Health Insurance avail on the 4th Month (Employee + 1 Free Dependent)



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