Call Center Reservations Supervisor

2 weeks ago

Cebu, Philippines TASQ Staffing Solutions Full time

Position: Reservations Supervisor (Cebu) | Onsite
Work Setup: Onsite in Cebu City

Shift: No Fixed Schedule

Benefits:

Upon regularization:
10 Vacation Leaves (VL)
10 Sick Leaves (SL)
5 Emergency Leaves (EL)
HMO Health Insurance starting on the 4th month (coverage for the employee plus one free dependent)

Requirements:

Bachelor's degree in Business Administration, Hospitality, or a related field
Minimum of 3 years experience in reservations, customer service, or within a call center environment
At least 2 years in a supervisory role
Experience with GDS systems
Sales experience
Previous employment in the BPO industry
Responsibilities:

Team Leadership: Manage and supervise the reservations team, conduct daily briefings, and facilitate training sessions
Operations Management: Oversee daily reservation activities, including responding to inbound calls for inquiries, bookings, modifications, and cancellations
Customer Service: Deliver prompt and accurate assistance to guests inquiries, complaints, and requests, ensuring a high standard of service
Performance Monitoring: Track team productivity, ensure adherence to service standards, and maintain overall quality to meet performance goals

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